Heather Zellmer

Gaming Attendant

Lucys

03.2024 - 12.2024

Performed cash handling duties, provided change and balanced money at end of shift.
Answered guest questions to provide fun game experience.
Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Reported concerns, broken machines, and out-of-order games to supervisor.
Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Explained and demonstrated games and attractions to assist guests.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Issued tickets to customers and collected payment and fees for desired services.
Monitored guests and enforced rules, maintaining safety for visitors and staff.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Supervised gameplay and monitored guests' actions to prevent theft.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Built and established positive relationships with patrons, team members and supervisors.
Constructed displays and easy-to-read signage to help guests navigate attractions area.
Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.