Heather Zesotarski
Schwenksville,PA
Summary
Business Development and Research Specialist with expertise in data analysis and competitive intelligence. Improved client engagement and operational efficiency through strategic initiatives. Proven project management and collaboration skills enhancing reporting capabilities.
Overview
13
13
years of professional experience
Work History
Business Dev Ops and Research Specialist
Hartford Steam Boiler
Wayne, PA
06.2024 - Current
- Led business development operations to help with onboarding new client companies, and enhancing existing client relationships. Manages the Opportunities Pipeline in collaboration with the senior leadership.
- Developed comprehensive reports for prospects, brokers, and client companies, improving competitive intelligence.
- Significant focus on market and competitive intelligence through researching, collecting, and providing competitive intelligence to the internal and client-facing staff. Responsible for maintaining documentation regarding products, forms, and filings in Grand Central.
- Created detailed reports to support business strategies with the Grand Central lead.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed extranet updates for State Farm and Nationwide.
Market Development and Research Specialist
Hartford Steam Boiler
Wayne, PA
03.2018 - 06.2024
- Manages the Opportunities Pipeline in collaboration with the Grand Central Lead, SVPs, Regional Client Management, and Product Managers.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Handled market and competitive intelligence requests by researching, collecting, and providing competitive intelligence to internal and client stakeholders. Responsible for maintaining documentation regarding products, forms, and filings in Grand Central.
- Maintained and updated website usage reporting.
- Updated extranet for external clients.
Business Development & Marketing
Hartford Steam Boiler
Wayne, PA
01.2016 - 01.2018
- Performed outside sales calls to enhance business relationships with agents and brokers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Implemented marketing campaigns to increase insurance sales.
- Create and develop PowerPoints needed for client presentations.
- Lead and administer demos for web-based services.
Resource Analyst
Hartford Steam Boiler
Wayne, PA
02.2015 - 01.2016
- Monitored actual versus planned utilization of resources across all projects in order to adjust workloads as needed.
- Oversaw inspector trips and supported internal and external resources by organizing specific inspections to be completed before the deadline.
- Developed and implemented project plans to ensure successful completion of projects on time and within budget.
- Provided guidance on how to best utilize available resources while minimizing costs whenever possible, with the help of Gantt charts and a power manager.
- Answered phone calls, emails, letters efficiently provided accurate information and responses.
- Developed detailed resource models and forecasts to anticipate future needs for inspectors.
NYC Lead - Inspection Support
Hartford Steam Boiler
Wayne, PA
04.2012 - 02.2015
- Prioritized and organized tasks to efficiently accomplish service goals, and ensured inspections were completed and submitted to NYC DOB based on the strict NYC deadline guidelines.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers through phone conversations.
- Conducted routine calls with the NYC regional manager, as well as the NYC inspectors, to ensure inspections were getting done in a prompt manner and to help eliminate NYC fines and fees due to late inspections.
Education
Bachelor of Arts - Marketing
University of Arizona
Tucson, AZ03-2023
Skills
- Data analysis
- Advanced Excel
- CRM software proficiency
- Market research
- Competitive intelligence
- Reporting capabilities
- Project management
- Strategic planning
- Time management
- Team collaboration
- Client relationship management
References
References available upon request.
Timeline
Business Dev Ops and Research Specialist
Hartford Steam Boiler
06.2024 - Current
Market Development and Research Specialist
Hartford Steam Boiler
03.2018 - 06.2024
Business Development & Marketing
Hartford Steam Boiler
01.2016 - 01.2018
Resource Analyst
Hartford Steam Boiler
02.2015 - 01.2016
NYC Lead - Inspection Support
Hartford Steam Boiler
04.2012 - 02.2015
Bachelor of Arts - Marketing
University of Arizona
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