Aisha Henderson
Aurora,CO
Summary
A highly motivated and results-driven Project Manager with over 7 years of experience managing cross-functional teams in both development and operations environments. Expertise in leading end-to-end project lifecycles, optimizing processes, and ensuring alignment between technical teams and business objectives. Adept at identifying key risks, implementing solutions, and delivering measurable outcomes that enhance organizational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Business Development Specialist III, Project Management, Dev-Ops
Comcast Cable Corporation
01.2020 - 01.2025
- Managed small to large scale, multi-phased construction network expansion projects and data centers in the MTN West Region covering 4 states (CO, NM, UT, AZ)
- Improved operational efficiencies with business partner installation from 35% to 97% on time delivery rate + Procurement maximization
- Implemented and deployed advanced products and services to residential and commercial property locations
- Managing construction partners
- Developed and maintained records
Coordinator II, Project Management, Construction
Comcast Cable Corporation
01.2019 - 01.2020
- Responsible for coordinating, organizing and facilitating construction projects throughout the NOCO and MTN footprint, intended for the expansion of the telecommunication network to residential and commercial customers.
- Supported 8 construction specialists in JIRA/Salesforce job and task management
- Overseeing reports to ensure timely delivery of expected outcomes
- Problem solving
- Job assignment and queue management
- Business partner support and accountability
- Cross-functional collaboration
Residential Construction Coordinator II, Program Management
Comcast Cable Corporation
01.2018 - 01.2019
- Supported the training and onboarding of construction teams as a Salesforce (P2) SME, with a variety of job types and workflows that best supports operations and customer experience.
- Defined current Division processes that support the operational teams.
- Provided troubleshooting support and bridges communication from HQ Jira updates to the frontline.
- Delivered interdepartmental support to Regional Finance, MWR Design Team, Serviceability, Commercial Construction, Node Split, New Mexico, Utah and Arizona Residential Construction teams, Tech Ops and with Sales Engineers for Xfinity Communities.
- Developed QC workflows for Residential Coordinators.
- Provided research and quality support to Business Assurance to help establish procedures to ensure proper capital management and construction quality assurance.
NGAN Construction Specialist II
Comcast Cable Corporation
01.2018 - 01.2018
- Headed the integration efforts for the NGAN project into Salesforce (P2).
- Managed the administrative processes for the project to include Walkout, Design, Construction, Billing, QC, Asbuilt, Reconciliation and Close Out.
- Scheduled tasks for both internal personnel & business partners setting expectations for completion.
- Managed and Reviewed task approvals.
- Conducted weekly meetings with stakeholders to discuss planning, organization, goals, budget, forecast, expectations and deliverables.
- Developed reports to manage labor, material usage & spending.
- Motivated others to succeed while driving results.
Service Delivery Primary Contact, SME Lead
Comcast Business
01.2015 - 01.2018
- Launched SDPC Team.
- Established active communication for construction phase updates with business customers throughout the lifecycle of construction.
- Interdepartmental coordination between sales, market development, residential and commercial construction specialist and coordinators.
- Managed customer and interdepartmental follow-up cadences via dashboard queues, cases, emails, incoming and outgoing calls and instant messaging.
- Established training documentation and facilitated department focused training to align operational goals with customer experience.
- Added “build and schedule” functionality to business orders exiting the construction pipeline.
Education
BS - Computer Science-AI and Project Management
SNHU
05.2027
BA - Political Science and Government
Ashford University Online
12.2021
BA - Law and Society Minor/ Public Policy
University of Denver Women’s College
01.2010
Skills
- Project Lifecycle Management: Agile, Scrum, and Waterfall methodologies backlog prioritization and sprint planning
- CrossFunctional Leadership: Bridging development and operations teams, fostering collaboration and improving communication
- Process Optimization: Streamlining workflows, introducing automation, and reducing project bottlenecks
- Risk and Change Management: Proactive risk identification, mitigation strategies, and change control management
- Stakeholder Engagement: Prepared project documentation and dashboards to update stakeholders and executive leadership regularly
- Tools & Technologies: Jira, Asana, Confluence, MS Project, Trello, Slack, and reporting dashboards
- Analytical
- Creative Resolutions & Critical Thinking
- Strong writing and verbal communication
- Implementation
- Proficient in a variety of technological tools, ranging from Oracle, Microsoft Office Suite, Salesforce, and a selection of internal applications such as Job Tracking, Workbench and Salesforce
- Solid organizational skills including attention to detail and prioritization
- Create and maintain comprehensive project documentation
- Problem Solving
- Time Management
Accomplishments
- City Build, multi-phase Colorado Springs project completion and reconciled
- Delivered 5000+ successful product releases with zero critical post-deployment incidents.
Timeline
Business Development Specialist III, Project Management, Dev-Ops
Comcast Cable Corporation
01.2020 - 01.2025
Coordinator II, Project Management, Construction
Comcast Cable Corporation
01.2019 - 01.2020
Residential Construction Coordinator II, Program Management
Comcast Cable Corporation
01.2018 - 01.2019
NGAN Construction Specialist II
Comcast Cable Corporation
01.2018 - 01.2018
Service Delivery Primary Contact, SME Lead
Comcast Business
01.2015 - 01.2018
BS - Computer Science-AI and Project Management
SNHU
BA - Political Science and Government
Ashford University Online
BA - Law and Society Minor/ Public Policy
University of Denver Women’s College