HEATHER BALU
Las Vegas
Summary
Engaged in Forbes service training focused on best practices in customer service excellence.
Cultivated a culture of growth and excellence, enhancing team dynamics and leadership potential within management.
Overview
21
21
years of professional experience
Work History
Server
Terrace Pointe Cafe
08.2021 - Current
- Greet and serve guests, take food and beverage orders, deliver food and beverage to tables, replenish drinks, plates, utensils etc. process payments, clean and reset tables, complete sidework. Turn in all cash and credit card payments with sales checkout.
Server/ Trainer
Lazy Dog Restaurant
03.2018 - 08.2021
- Server Greet and serve all guests, take food and beverage orders, ring all orders through Aloha, run food and beverages. Maintain tables, section, side work and collect payments. Trainer works with new hires and reviews daily reading/ testing. Shadows trainee on the floor while serving guests, and help with all questions.
Key Manager/ Server
Eggworks
11.2016 - 03.2018
- Key Manager check-in daily orders and food quality/ temps. Sign work orders and check deliveries, sort bills for home office and daily sales emails. Help Front of House with service issues or guests, maintain flow of the restaurant,settle end of day sales and count drawers for accuracy of deposits. Server Greet and serve guests, run food and drinks, pre buss, present check, collect payment, complete side work and checkout.
Server/ Trainer
Yardhouse
06.2010 - 11.2016
- Server Trainer Taught beer and food class before floor shift, checked answers on tests to ensure the correct information was being received. Shadow the trainee on the floor, then input orders into Aloha. Review with the trainee how they did (their strengths and weaknesses) and what they can expect for their next shift. Server Greet and take orders, input order into Aloha, run food and drinks, pre buss, assist with running side work, help other team members, collect cash and credit payments, maintain knowledge of menu, seasonal items, rotating beers and cocktails.
Server/ Trainer/ Shift Lead
Gordon Biersch Brewery
05.2005 - 06.2010
- Shift lead help with manager duties, count bar drawers, take server checkouts, assist with voids and comps, help guests with guest special requests. Expedite food to tables from the kitchen. Trainer Taught beer and food class before floor shift, checked test answers, reviewed what is on test for next day. Shadow trainee on the floor, input the order into Aloha. Review with trainees. Server Greet guests and take, then input orders, run food and drinks, and help other servers. Maintain knowledge of seasonal beers, the brewing process, our brewery, our made from scratch sauces and seasonal menu items. Assist with stocking and running side work, collect cash and credit card payments.
Education
Cosmetology License -
Hair Professionals
Oswego, ILHigh School Diploma -
Waubonsie Valley High School
Aurora, ILSkills
Oversaw daily operations in high-volume dining settings, optimizing time management strategies Led teams to enhance service efficiency and customer satisfaction Cultivated a well-organized work environment to support operational goals
Managed banquet service operations to ensure seamless event execution and customer satisfaction
Delivered comprehensive training on responsible alcohol service to enhance staff compliance and customer safety
Cultivated a dependable and optimistic work environment to enhance team morale
Maintained calmness and effective organization during peak workload periods
Leveraged comprehensive understanding of food, beer, and wine to support menu development and customer satisfaction
Timeline
Server
Terrace Pointe Cafe
08.2021 - Current
Server/ Trainer
Lazy Dog Restaurant
03.2018 - 08.2021
Key Manager/ Server
Eggworks
11.2016 - 03.2018
Server/ Trainer
Yardhouse
06.2010 - 11.2016
Server/ Trainer/ Shift Lead
Gordon Biersch Brewery
05.2005 - 06.2010
Cosmetology License -
Hair Professionals
High School Diploma -
Waubonsie Valley High School