HEATHER BOLLINGER
Pittsburgh,PA
Summary
Versatile employee with a broad background in multiple industries. Strong organizational and communication skills drive effective project execution. Consistently meets deadlines while maintaining high accuracy. Dedicated to elevating client and customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DIRECT SUPPORT STAFF
Resources For Human Development
08.2023 - Current
- Assist adults with disabilities in daily tasks, enhancing independence and community involvement.
- Coordinate activities like meal prep and doctor visits, improving clients' quality of life.
- Facilitate community integration, fostering social skills and personal growth.
- Support individuals in achieving daily living goals, promoting autonomy and confidence.
- Provided compassionate assistance to adults with intellectual disabilities, fostering independence and enhancing their quality of life.
- Facilitated community integration activities, resulting in increased social engagement and improved life skills for clients.
- Coordinated with healthcare providers to ensure timely medical appointments, promoting health awareness and proactive care.
- Monitored and documented client progress in daily activities, enabling tailored support plans that drive measurable improvements.
- Encouraged clients in achieving personal goals, creating a positive environment that boosts motivation and self-esteem.
CLIENT RELATIONS COORDINATOR
eStreet Appraisal Management Company
05.2021 - 03.2022
- Ensured accurate invoicing, resolved discrepancies, improved client satisfaction.
- Coordinated with appraisers for document corrections, enhanced workflow efficiency.
- Managed invoice processes, achieved error reduction, strengthened client trust.
- Streamlined the invoice management process, achieving substantial improvements in document accuracy and reducing processing time.
- Fostered strong relationships with appraisers, facilitating timely updates and enhancing overall client satisfaction.
WAITRESS, DRIVER, MANAGER
Pizza Hut
05.2014 - 03.2021
- Managed shifts, improved team efficiency, enhanced customer satisfaction, streamlined delivery processes.
- Fostered team dynamics by mentoring new staff, enhancing service quality and ensuring smooth operations during peak hours.
- Streamlined order delivery processes, achieving faster service times and significantly improving customer satisfaction ratings.
- Maintained accurate sales records and reconciled daily cash drawers to uphold financial integrity and operational efficiency.
- Demonstrated a strong commitment to customer service, consistently receiving positive feedback and building lasting customer relationships.
- Cultivated a positive work environment through mentorship, fostering team morale and collaboration.
ADMINISTRATIVE SCHEDULER
Concordia Visiting Nurses
11.2019 - 04.2020
- Coordinated daily schedules, optimizing nurse availability and patient care.
- Facilitated seamless patient scheduling, enhancing workflow efficiency and ensuring timely care delivery for all clients.
- Streamlined appointment processes, leading to reduced scheduling conflicts and improved patient satisfaction metrics.
Education
Master of Science - Data Science
Boston University
Boston, MA12.2026
Bachelor's Degree - Criminal Justice Administrations
Clarion University of Pennsylvania
12.2022
Associate's Degree - Criminal Justice
Clarion University of Pennsylvania
Clarion, PA12.2022
Skills
- Customer Service (Expert)
- Data Entry (Experienced)
- Schedule Management (Experienced)
- Microsoft Office (Expert)
- Medical Terminology (Experienced)
- Leadership (Experienced)
- Communication (Expert)
- Time Management (Expert)
- Organizational Skills (Expert)
- Conflict Management
- Interpersonal Skills
Certification
- CNA
- ACLS Certification
- AED Certification
- First Aid Certification
Timeline
DIRECT SUPPORT STAFF
Resources For Human Development
08.2023 - Current
CLIENT RELATIONS COORDINATOR
eStreet Appraisal Management Company
05.2021 - 03.2022
ADMINISTRATIVE SCHEDULER
Concordia Visiting Nurses
11.2019 - 04.2020
WAITRESS, DRIVER, MANAGER
Pizza Hut
05.2014 - 03.2021
Master of Science - Data Science
Boston University
Bachelor's Degree - Criminal Justice Administrations
Clarion University of Pennsylvania
Associate's Degree - Criminal Justice
Clarion University of Pennsylvania
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