Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
Generic

Lauren Adams

Gardena,CA

Summary

Motivated and adaptable administrative and customer service professional with a diverse background in office support, client relations, and caregiving roles. Proven ability to manage schedules, respond to inquiries, maintain organized systems, and deliver compassionate, person-centered service. Experienced in using tools such as Microsoft Office, Shopify, Gorgias, NetSuite, and Google Workspace. Adept at multitasking, problem-solving, and fostering positive communication with teams, clients, and community partners. Committed to providing exceptional service and operational support across a variety of industries.

Overview

9
9
years of professional experience

Work History

Direct Support Staff

Centered Support Services
05.2024 - Current
  • Provided direct care, instruction, and physical support to individuals with diverse needs, promoting independence and daily living skills.
  • Assisted clients with household management tasks including meal preparation, cooking, and light housekeeping while fostering skill development.
  • Transported clients to medical appointments and community activities in a timely and safe manner.
  • Acted as an advocate and liaison between individuals and external community resources to ensure access to essential services.
  • Utilized person-centered practices to encourage active community participation and support the development of healthy, respectful relationships.
  • Maintained positive and professional communication with staff, families, and external professionals.
  • Planned and facilitated daily activities aligned with individualized program goals and personal interests.
  • Provided consistent verbal guidance, emotional support, and physical care while maintaining professional boundaries.
  • Promoted client preferences and talents, ensuring their voices were heard and respected in care decisions.

Customer Service Assistant

InStyler
02.2022 - 07.2024
  • Responded to customer service inquiries across multiple brands via Gorgias, handling returns, warranties, order tracking, product support, and loyalty program questions.
  • Researched and resolved customer concerns with or without complete order details, ensuring timely and accurate responses within 48-hour ticket closure goals.
  • Maintained and updated tracking spreadsheets for returns, warranties, and recycling authorizations with precision.
  • Navigated backend platforms such as Shopify, NetSuite, and EDI.DA to process orders and investigate issues.
  • Coordinated shipping of replacement parts, including label creation and packaging.
  • Communicated effectively with internal teams using Slack and Google Sheets to resolve order or refund issues.
  • Reviewed website and product pages regularly to develop and maintain expertise in navigation and product features.

Student Assistant

CSUMB East Campus Housing
09.2018 - 05.2020
  • Handled solutions to housing inquiries and complaints through calls and emails to improve student residential life.
  • Responsible for file and document management (physical and electronic).
  • Implemented property inspection procedures to maintain compliance with housing standards.
  • Conduct property walkthroughs and successfully transition prospective individuals into tenants.
  • Proficient in application procedures and lease agreements.

Women's Sales Associate

Macy's
11.2016 - 12.2016
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted customers by asking open-ended questions to understand and customize solutions to meet customer needs.
  • Merchandise.

Education

Bachelor of Science -

CSU Monterey Bay
05.2020

Skills

  • Administrative & Clerical Support
  • Customer Service Communication (Phone, Email, In-Person)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Scheduling & Document Management
  • Shopify & E-commerce Platform Familiarity
  • Google Workspace & Slack
  • Social Media Platforms
  • Organization & Time Management

LANGUAGES

English

Interests

Rugby, Xtreme Step, and Marathon running

Timeline

Direct Support Staff

Centered Support Services
05.2024 - Current

Customer Service Assistant

InStyler
02.2022 - 07.2024

Student Assistant

CSUMB East Campus Housing
09.2018 - 05.2020

Women's Sales Associate

Macy's
11.2016 - 12.2016

Bachelor of Science -

CSU Monterey Bay

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