Heather L Fountain
Augusta,GA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
17
17
years of professional experience
Work History
Key Holder
Victoria's Secret & PINK
06.2022 - 05.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Office Manager
Orbic Eye Care
04.2017 - 06.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cosmetology Assistant
Hair And Essentials
02.2014 - 01.2016
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Sales Associate
Kay Jewlers
02.2008 - 08.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
3rd Key Holder
Men's Warehouse
01.2006 - 07.2009
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Cosmetology
Augusta Technical College
Augusta, GA02.2015
High School Diploma -
Cross Creek High School
Augusta, GA05.2008
Skills
- Accounting Techniques
- Manage Budgets
- Order Supplies
- Safety Enforcement
- Cash Handling
- Employee Scheduling
- Managing Customer Needs
- Manage Inventory
Timeline
Key Holder
Victoria's Secret & PINK
06.2022 - 05.2023
Office Manager
Orbic Eye Care
04.2017 - 06.2021
Cosmetology Assistant
Hair And Essentials
02.2014 - 01.2016
Sales Associate
Kay Jewlers
02.2008 - 08.2009
3rd Key Holder
Men's Warehouse
01.2006 - 07.2009
Cosmetology
Augusta Technical College
High School Diploma -
Cross Creek High School
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