Antrinika Henry
Harvey,IL
Summary
Enterprising management successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Key Holder
Chuck E Cheese
Tinley Park, Ill
08.2019 - Current
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Store Manager
Taco Bell
Highland , IN
02.2014 - 08.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Shift Manager
Taco Bell
Markham, IL
05.2011 - 05.2015
- Trained and mentored new employees to maximize team performance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Tracked receipts, employee hours and inventory movements.
Education
GED -
South Suburban College of Cook County
South Holland, ILNorth Side High School
Memphis, TNSkills
- Delegation and Supervision
- Flexible Work Schedule
- Cash Handling and Reconciliation
- Scheduling and Time-Tracking
- Accounting Techniques
Timeline
Key Holder
Chuck E Cheese
08.2019 - Current
Store Manager
Taco Bell
02.2014 - 08.2019
Shift Manager
Taco Bell
05.2011 - 05.2015
GED -
South Suburban College of Cook County
North Side High School
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