Keelin Alaman
Lubbock,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty at Dollar General through expert resolution of complaints and meticulous cash handling accuracy. Skilled in inventory management and fostering teamwork, adept at driving operational efficiency and exceeding retail goals. Demonstrates adaptability and problem-solving, ensuring seamless store operations and staff supervision.
Overview
7
7
years of professional experience
Work History
Key Holder
Dollar General
Lubbock, TX
10.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Favor Runner
Favor Delivery
Lubbock, TX
11.2021 - 10.2023
- Handled sensitive customer information responsibly, maintaining confidentiality at all times during data input processes related to payment or account creation tasks.
- Adapted quickly to changing priorities, accommodating last-minute requests or alterations to planned routes as needed.
- Enhanced order accuracy, ensuring all items were correctly picked up and delivered to customers.
- Resolved customer issues professionally, addressing concerns in a timely manner and escalating when necessary.
Warehouse Worker
Head Hunters Smoke Shop
Lubbock, TX
04.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Assistant Manager
Family Dollar
Lubbock, TX
02.2018 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Monterey High School
Lubbock, TX06.2017
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Bank Deposits
- Alarm systems
- Inventory Monitoring
- Task Delegation
- Multitasking and Prioritizing
- Retail Operations
- Flexible Work Schedule
- Adaptable to Changing Demands
- Sales floor organization
- Inventory and Stocking
- Handling Complaints
- Basic Mathematics
- Cash Handling and Reconciliation
- Store Reset and Recovery
- POS Terminal Operation
- Cash Drawer Reconciliation
- Shelving
- Product Sales
- Decision-Making
- Delegation and Supervision
- Inventory Management
- Computer Proficiency
- Problem-Solving
- Teamwork and Collaboration
Timeline
Key Holder
Dollar General
10.2023 - Current
Favor Runner
Favor Delivery
11.2021 - 10.2023
Warehouse Worker
Head Hunters Smoke Shop
04.2021 - 11.2021
Assistant Manager
Family Dollar
02.2018 - 03.2019
Monterey High School