Daphne Woody
Bloomfield,NM
Summary
Detail-focused professional with background as Food and Beverage Cashier. Possess relevant experience in handling cash transactions, order processing, and customer service within bustling hospitality environments. Display strong organizational skills, ability to handle high-pressure situations, and commitment to maintaining high standards of cleanliness and presentation. Past roles demonstrate knack for building rapport with diverse clientele leading to increased customer satisfaction levels.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Key Holder
Dollar General
04.2026 - 09.2026
- Opened and closed store, securing cash, keys, and building access.
- Oversaw register operations, balancing drawers and resolving customer transactions accurately.
- Trained associates on stocking, recovery, and front-end procedures.
- Directed daily merchandising updates to maintain planogram compliance and sales floor readiness.
- Assisted store manager with team coverage, task prioritization, and shift coordination.
- Resolved customer concerns quickly while maintaining professional service standards.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Received vendor deliveries, verified quantities, and matched items against purchase orders for accuracy.
- Sorted inbound and outbound freight by destination, priority, and shipping method for accurate distribution.
- Verified shipping labels, documentation, and package counts to reduce misrouted freight.
Food and Beverage Cashier
Target
11.2016 - 01.2022
- Improved store presentation through well-organized promotional displays.
- Strengthened customer experience with prompt greetings, clear answers, and quick complaint resolution.
- Reduced payment risk by checking customer identification for checks and credit cards.
- Delivered accurate cash processing in line with established checkout procedures.
- Improved order accuracy and customer support through menu guidance and precise payment entry.
- Supported fast, accurate payment processing through point-of-sale system use.
- Kept service flowing during busy shifts by managing orders, beverage prep, food prep, and checkout.
- Protected customer satisfaction while completing refunds and exchanges according to policy.
- Helped customers make informed choices by sharing menu details, pricing, discounts, and promotions.
- Prepared sales area for opening by stocking merchandise in advance.
- Improved team coverage by assisting coworkers during high-volume periods and staff shortages.
- Maintained compliance with health and sanitation standards for food handling.
- Preserved clean work conditions throughout shift.
- Supported positive customer service by greeting shoppers and answering questions quickly.
- Supported accurate checkout service by processing payments, returning change, and printing receipts.
- Handled phone inquiries and order requests to support customer needs.
- Maintained register accuracy by scanning items and checking pricing.
- Followed public safety protocols for distancing and protective face coverings.
- Kept checkout stations organized, clean, and ready for customer use.
- Helped drive sales by staying informed on current store promotions.
- Built strong coworker relationships that supported smooth daily operations.
- Improved cashier readiness by training and mentoring new hires.
Food and Beverage Server
Ohkay Casino Resort Hotel
06.2013 - 11.2014
- Improved customer satisfaction by resolving complaints professionally and staying calm under pressure.
- Supported on-time meal service by delivering food according to established guidelines.
- Reduced food safety risk by applying sanitation standards to food and beverage handling.
- Maintained buffet availability by restocking items throughout meal period.
- Supported clean and organized dining areas by keeping workstation, tables, chairs, floors, walls, and refrigerators clean.
- Improved kitchen communication by relaying order details and special requests to staff.
- Protected food safety compliance through strict adherence to health department regulations.
- Strengthened service coverage by assisting other servers during peak periods or short staffing.
- Supported smooth restaurant operations through complete opening and closing checklists.
- Improved team readiness by training new employees on restaurant procedures and plating techniques.
- Kept menu knowledge current to support guest questions about items, garnishes, ingredients, and preparation methods.
- Maintained quality standards by monitoring product freshness and rotation dates.
- Supported accurate kitchen prep through basic knife skills, including dicing onions and slicing meats.
- Stayed organized during high-volume shifts while handling multiple tasks.
- Improved storage efficiency by organizing supplies for quick access.
- Supported safe workplace conditions by following health and safety standards.
- Supported equipment reliability through regular maintenance checks.
- Kept kitchen production moving by operating blender, oven, grill, and stand mixer.
- Contributed to prep workload by washing vegetables and butchering meat as needed.
- Supported food safety by cleaning cooking and refrigeration equipment.
- Produced grilled and deep fried items, including meats and potatoes, to order.
- Supported inventory control through receiving and storing food and supplies.
- Set up workstation before shift start to support efficient service.
Education
High School Diploma -
Santa Fe Indian School
Santa Fe, NM05-2011
Some College (No Degree) - Nursing
University of New Mexico
Albuquerque, NMSkills
- Upselling strategies
- Food safety knowledge
- Customer Service
- Customer Relations
- Customer Assistance
- Payment Processing
- Product Recommendations
- Cash Handling
- Payment Collection
- POS Systems
- Active Listening
- Order Taking
- Task Prioritization
- Cash Register Operations
- Total Payment Calculation
- Scanner operations
- Reliability
- Basic Mathematics
- Return and Exchange Processing
- Time management abilities
- Training and mentoring
- Product Knowledge
- ID Verification
- Effective customer upselling
- Goal Setting
- Team Collaboration
- Price Verification
- Excellent Communication
- Teamwork and Collaboration
- Cooperative Attitude
- Organizational Skills
- Retail Operations
- Self Motivation
- Honest and Dependable
- Cash handling accuracy
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Alarm systems
- Daily reporting
- Promotional planning
- Product ordering
Timeline
Key Holder
Dollar General
04.2026 - 09.2026
Food and Beverage Cashier
Target
11.2016 - 01.2022
Food and Beverage Server
Ohkay Casino Resort Hotel
06.2013 - 11.2014
Some College (No Degree) - Nursing
University of New Mexico
High School Diploma -
Santa Fe Indian School