HEATHER M. DAVIS
Clio,MI
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for Foster Care Adoption cases. Highly communicative individual identifies issues and make the best decisions regarding course of action. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Court Caseworker
Genesee County Circuit Court
01.2020 - Current
- Supervisor
- Genesee County Regional CenterGenesee County Regional CenterGenesee County Regional CenterGenesee
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
Supervisor
Genesee Valley Regional Center
12.2012 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Enforced rules and regulations to maintain order among juveniles.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised juveniles during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
Youth Specialist
Genesee Valley Regional Center
08.2006 - 12.2012
- Completed incident reports when disorder or violence occurs.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Booked new juveniles into the facility and processed juveniles for release.
- Observed and supervised juveniles throughout visits, meal time, recreation, phone calls, and showers.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Maintained safety and security of youth under care.
Technical Proposal Writer
Insights Consulting
01.2004 - 08.2006
- Edited and proofread technical documents for accuracy and consistency.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Developed detailed technical documents and user guides for technical products.
- Observed in-progress operations to identify important steps for technical instructions.
- Analyzed developments in field to update instruction literature.
- Organized material to research and complete writing tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Career Development Manager
Flint Genesee Job Corps Center
01.2002 - 08.2004
- Completed forms and reports in compliance with federal and state regulations
- Followed strict data confidentiality rules to keep client information secure.
- Recommended employees for promotion and performed corrective actions to reduce misconduct
- Set performance goals for staff members and helped teams
- Provided individual and group career development services to students.
- Assisted in promoting career-related on campus programming.
- Worked closely with other campus partners to direct most cohesive and beneficial service to students, faculty and university.
- Counseled clients on steps and options needed to realize career aspirations and goals.
- Conducted research on future career outlook, trends and educational or skill requirements.
- Networked with professionals in community and built relationships to establish resources and future job opportunities for clients.
- Attended community events to engage with local businesses and build referral network.
- Monitored current clients to gauge engagement of program and assess progress.
- Assisted students with creating successful search documents such as resumes, cover letters and applications.
District Sales Manager
Brown & Williamson Tobacco
08.1998 - 01.2002
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Ph.D. - Criminal Justice
WALDEN UNIVERSITY
Minneapolis, MN01.2025
Master of Science Administration - Public Administration
Central Michigan University
Mount Pleasant, MI05.2008
Bachelor of Arts - Organizational Communications
University of Michigan - Flint
Flint, MI12.1998
Management Business Analysis Data Management Productivity Software -
Skills
- Records Management
- Strong Organizational Skills
- Interpersonal and Written Communication
- Child Abuse and Neglect Identification
- Government Agency Guidelines
- Case Information Confidentiality
- Highly Effective Communication
- Emotional Support
- Client Engagement
- Progress Notes Updates
- Case File Documentation
- Court Testimony
Accomplishments
- Detail-oriented professional with 20 years of experience and a proven knowledge of confidential correspondence, productivity and performance management.
Certification
CPR Certified
Timeline
Court Caseworker
Genesee County Circuit Court
01.2020 - Current
Supervisor
Genesee Valley Regional Center
12.2012 - 01.2020
Youth Specialist
Genesee Valley Regional Center
08.2006 - 12.2012
Technical Proposal Writer
Insights Consulting
01.2004 - 08.2006
Career Development Manager
Flint Genesee Job Corps Center
01.2002 - 08.2004
District Sales Manager
Brown & Williamson Tobacco
08.1998 - 01.2002
Ph.D. - Criminal Justice
WALDEN UNIVERSITY
Master of Science Administration - Public Administration
Central Michigan University
Bachelor of Arts - Organizational Communications
University of Michigan - Flint
Management Business Analysis Data Management Productivity Software -
CPR Certified
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