Heather Wallace
Summary
Healthcare professional specializing in patient care coordination and staffing management. Proven expertise in electronic health records and enhancing operational efficiency. Focused on improving patient experiences and optimizing treatment plans through strategic resource allocation.
Overview
27
27
years of professional experience
Work History
Nurse Staffing Coordinator/Rehab Therapy Tech
Encompass Health Rehabilitation Hospital
Vero Beach
09.2022 - Current
- Assess patient needs to optimize treatment plans and resource allocation.
Maintain patient flows to enhance operational efficiency in clinical settings.
Assisted therapists in delivering effective interventions and therapeutic activities. - Maintained cleanliness and organization of therapy equipment and treatment areas to support patient care.
- Aided therapists in delivering therapeutic activities and interventions, enhancing patient engagement and recovery.
- Ensured cleanliness and organization of therapy equipment and treatment areas..
- Coordinate/Manage Nursing staff schedules, including vacation requests, shift changes.
Office Manager
Halls Automotive
Vero Beach
10.2021 - 10.2022
- Streamlined daily office operations, enhancing workflow efficiency at Halls Automotive.
- Identified and allocated resources to meet growth objectives for multiple startup businesses.
- Managed payroll processing for all employees, ensuring accurate and timely compensation using advanced payroll software.
Patient Access Coordinator
Vero Orthopaedics and Neurology
Vero Beach
02.2021 - 10.2021
- Streamlined patient check-in and registration processes, reducing wait times and improving patient satisfaction.
- Scheduled appointments and coordinated with medical staff to facilitate patient visits.
- Verified insurance eligibility and processed patient information with precision.
- Assisted patients with inquiries regarding services offered and facilitated communication.
- Collaborated with healthcare providers to optimize patient access workflows, resulting in smoother patient transitions.
- Maintained electronic health records, ensuring consistent data accuracy.
- Trained new staff on patient access protocols and system functionalities, enhancing team proficiency and service delivery.
- Registered patients in computer system by verifying demographics and insurance information.
Life Settlement Specialist
Prosperity Life Settlements
Vero Beach
09.2019 - 01.2021
- Reviewed and processed life settlement applications for compliance and accuracy.
- Coordinated documentation between clients and life insurance agents to ensure seamless communication.
- Streamlined workflow processes, enhancing operational efficiency in settlements.
- Managed client communications regarding settlement status and documentation requirements.
Lead Patient Access Specialist (Emergency Room)
Indian River Medical Center
Vero Beach
11.2007 - 10.2017
- Managed patient registration processes across various medical services, improving patient experience.
- Coordinated insurance verification and eligibility checks for all patients, ensuring accurate coverage and reducing delays.
- Trained staff on patient access systems and workflows to improve operational knowledge.
- Implemented process improvements that significantly enhanced patient access efficiency.
- Collaborated with interdisciplinary teams to streamline procedures for optimal patient flow.
- Monitored daily performance metrics to uphold quality assurance standards consistently.
- Applied HIPAA regulations while managing sensitive patient information securely.
- Registered patients through face-to-face interviews, collecting essential demographic and insurance details to facilitate timely care.
Medical Assistant/Recepetionist
Roberson Allergy and Asthma
Jupiter
05.2004 - 08.2005
- Conducted allergy and asthma evaluations, providing consultations to patients.
- Scheduled appointments and managed patient flow, enhancing patient experience in a high-traffic clinic.
- Prepared examination rooms, ensuring availability of essential medical supplies.
- Collected medical histories and accurately documented patient information.
- Educated patients on allergy treatments and asthma management, improving adherence to prescribed therapies.
- Coordinated care with healthcare providers, facilitating comprehensive treatment plans for optimal patient outcomes.
- Administered injections and treatments prescribed by physicians.
- Assisted physicians by taking vital signs, gathering patient histories, and preparing patients for examinations.
Receptionist/Referral Coordinator
Allergy Associates of the Palm Beaches
North Palm Beach
09.1999 - 02.2004
- Scheduled patient appointments using electronic health record system, optimizing access to care for patients.
- Assisted patients with insurance inquiries, providing clear explanations of billing procedures to enhance understanding.
- Maintained organized patient files and ensured confidentiality of sensitive information.
- Managed multi-line phone system, ensuring timely connection of callers to appropriate staff members.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05-1997
Skills
- Patient assessment
- Treatment planning
- Health records management
- Workflow optimization
Timeline
Nurse Staffing Coordinator/Rehab Therapy Tech
Encompass Health Rehabilitation Hospital
09.2022 - Current
Office Manager
Halls Automotive
10.2021 - 10.2022
Patient Access Coordinator
Vero Orthopaedics and Neurology
02.2021 - 10.2021
Life Settlement Specialist
Prosperity Life Settlements
09.2019 - 01.2021
Lead Patient Access Specialist (Emergency Room)
Indian River Medical Center
11.2007 - 10.2017
Medical Assistant/Recepetionist
Roberson Allergy and Asthma
05.2004 - 08.2005
Receptionist/Referral Coordinator
Allergy Associates of the Palm Beaches
09.1999 - 02.2004
High School Diploma -
Palm Beach Gardens High School