Heather Marie Kistner
Summary
Professional leader equipped to drive organizational success and strategic growth through developing strong relationships. Demonstrated ability to inspire and guide teams, fostering collaboration and achieving impactful results. Adept at navigating complex challenges, making sound decisions, and maintaining flexibility with evolving needs. Skilled in governance, financial oversight, and stakeholder engagement. Known for integrity, strategic vision, and unwavering commitment to excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
President, Board of Directors
Tennessee Valley Unitarian Universalist Church
06.2023 - 07.2025
- Conducted financial analysis and provided insights on key performance indicators to support strategic development for future growth
- I led the successful implementation of a 6% salary increase for all employees
- Facilitated board meetings to drive effective governance and decision-making processes
- Promoted diversity and inclusion within the organization through targeted efforts in hiring practices, programming choices, or partner engagements
- Encouraged collaboration and cross-functional teamwork among departments to break down silos and foster innovative problem solving
Group Facilitator
Healing the Home
01.2023 - 05.2023
- Facilitated group sessions to promote healing and personal growth among participants
- Created conversation prompts to raise participant engagement levels during sessions and adjusted facilitation strategies
Substitute Teacher
ESS
08.2020 - 01.2023
- Creating a positive learning environment while effectively managing student behavior and caring for their needs
- Led classroom activities and maintained a productive learning environment for students
Auction Manager
Auction.com
11.2017 - 11.2019
- Managed auction processes to ensure compliance with industry regulations
- Provided exceptional client service through prompt communication, transparent transactions, and personalized support throughout the consignment process
Homemaker
Home
01.2011 - 11.2017
- I started a family with my husband and focused on our homeschool teaching and guiding our children through the early years of their lives
Manager of Operations
Alaska Airlines
05.1996 - 12.2006
- Led a team of 15 managers in the implementation of new routes on the East Coast
- Directed the opening of six locations along the East Coast to support Alaska Airlines' route expansion
- Developed and implemented training programs for operational staff to enhance performance and compliance
- Mentored junior managers in leadership skills, fostering a culture of continuous improvement within operations team
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management
Skills
- Structured analysis
- Relationship building
- Comprehensive assistance
- Compelling presentations
Affiliations
- Family Lifeline, Board Member at large , Actively involved in bridging the gap of services for those who are affected by domestic abuse by driving forward the tools and resources of Family Lifeline into the community.
Certification
- Certified Peer Recovery Support Specialist,
State of Tennessee Department of Mental Health and Substance Abuse
- CPR / First Aid
Timeline
President, Board of Directors
Tennessee Valley Unitarian Universalist Church
06.2023 - 07.2025
Group Facilitator
Healing the Home
01.2023 - 05.2023
Substitute Teacher
ESS
08.2020 - 01.2023
Auction Manager
Auction.com
11.2017 - 11.2019
Homemaker
Home
01.2011 - 11.2017
Manager of Operations
Alaska Airlines
05.1996 - 12.2006
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