Heather N. Sims
Texarkana,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments and thrives under pressure. Very dependable with an exceptional quick-learning ability for adjusting to new environments. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Assistant & Implant Coordinator
Carmony Oral, Facial & Implant Center
Texarkana, TX
08.2016 - Current
- Managed and trained employees.
- Assisted chair side in all surgical procedures.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted with patient requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed and ordered all inventory and supplies to ensure materials were available when needed.
- Coordinated appointments with other dental offices for mutual patients.
Clincial Team Leader
Kool Smiles Dental
Texarkana, TX
05.2014 - 08.2016
- Supervised a team of doctors and clinical staff, ensuring quality standards and compliance with regulations.
- Identified areas for improvement in existing processes or procedures related to patient care.
- Advised senior management on matters relating to patient safety or quality assurance initiatives.
- Managed daily operations within the clinic, including, but not limited to, scheduling appointments, ordering supplies, leading daily morning team-huddle, managing dental records and submitting insurance claims.
- Resolved conflicts between members of the clinical team in a professional manner.
- Developed training plans for new members of the clinical team, conducting initial assessments and evaluating their progress.
- Handled complaints from patients regarding their experience at the clinic in an efficient manner.
Dental Assistant
Carmony Oral, Facial & Implant Center
Texarkana, TX
08.2006 - 01.2014
- Provided support services such as stocking rooms with supplies, cleaning trays, preparing and sending prescriptions, prepping and discharging patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Established clean, sterile and welcoming environment for patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Instructed patients about postoperative instructions prescribed by their surgeon.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Ensured compliance with infection control policies and procedures.
- Prepared bills and completed insurance forms using system software.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) -
Texarkana College
Texarkana, TX01-2014
High School Diploma -
Arkansas Sr High School
Texarkana, AR01-2006
Skills
- OSHA regulations
- Inventory management
- Cross-training capabilities
- Professionalism and etiquette
- Office administration duties
- Workflow planning
- Scheduling coordination
- Microsoft Word & Excel
Certification
- Registered Dental Assistant with the Texas State Board of Dental Examiners
- CPR Certified
References
- Dr. Brent Carmony * 903-293-2740
- Dr. John Barlow * 435-817-7053
- Jimmy & Melinda Lord * 903-449-1402
Timeline
Head Assistant & Implant Coordinator
Carmony Oral, Facial & Implant Center
08.2016 - Current
Clincial Team Leader
Kool Smiles Dental
05.2014 - 08.2016
Dental Assistant
Carmony Oral, Facial & Implant Center
08.2006 - 01.2014
Some College (No Degree) -
Texarkana College
High School Diploma -
Arkansas Sr High School
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