Heather Noel Jaratz
GetGo/Circle K
Parma,OH
21
years of professional experience
Front Office and Retail Leader experienced in customer service, cash handling, and inventory management. Improved workflow and trained teams while maintaining accurate audits and organized records. Guided teams to achieve strategic objectives through efficient process development and alignment with organizational goals.
Work History
Front Office Specialist/Auditor
1 Year 7 Months- Assisted with POS and back-office system updates to support daily operations.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
- Boosted office productivity by implementing effective organizational systems and maintained accurate records.
- Use detailed directions to assist management with complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in the face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Reviewed cash, fuel, and inventory records for accuracy across store operations.
- Verified compliance with company audit procedures and operational controls.
- Tracked audit exceptions and communicated required corrections to store teams.
- Analyzed transaction data to identify patterns in shortages and reporting errors.
- Maintained detailed audit logs and supporting documentation for review.
- Supported process improvements by identifying recurring control gaps and recommending corrections.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Communicated with auditee staff to obtain necessary information for audits.
- Executed audit phases and entered data into accounting software for analysis.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Analyzed data and findings to prepare reports detailing financial information.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
- Reduced audit completion times by optimizing audit planning and execution strategies.
- Tracked funds, prepared deposits and reconciled accounts.
Senior Team Leader
6 Years 6 Months- Led shift operations, coordinating staff assignments and maintaining service standards across busy store periods.
- Trained team members on cash handling, POS procedures, and customer service expectations.
- Resolved customer concerns promptly, supporting positive experiences and repeat business.
- Monitored inventory levels, replenished merchandise, and escalated stock shortages to prevent sales disruptions.
- Oversaw opening and closing procedures, ensuring accurate tills, secure cash counts, and store readiness.
- Reinforced safety, sanitation, and food handling procedures to support compliance and operational consistency.
- Scheduled daily tasks, balanced coverage needs, and adapted staffing to changing store demand.
- Improved workflow efficiency by coaching staff, prioritizing urgent tasks, and reducing operational delays.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Discovered training needs and provided coaching.
- Managed inventory and stock and kept detailed records of inventory use and sales.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel on equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Store Manager
1 Year 4 Months- Supervised daily store operations, ensuring smooth customer service, merchandising, and cash handling procedures.
- Scheduled and coached team members to maintain coverage, productivity, and service standards.
- Monitored inventory levels, completed stock replenishment, and reduced out-of-stock conditions.
- Supported store manager with sales goals, labor planning, and operational decision-making.
- Enforced safety, food handling, and loss prevention standards across sales floor and backroom.
- Resolved customer concerns quickly, preserving service quality and store reputation.
- Trained associates on register procedures, product knowledge, and company policies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Crew Leader
2 Years 6 Months- Supervised store associates during shifts, ensuring smooth customer service and task completion
- Coordinated daily workflow across checkout, merchandising, and convenience prep stations
- Trained new team members on register procedures, food safety, and stocking standards
- Monitored inventory levels and restocked merchandise to maintain organized sales floor presentation
- Resolved customer concerns quickly while maintaining accurate transactions and service quality
- Opened and closed store sections, verifying readiness for peak traffic periods
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Sales Associate
8 Years 11 Months- Delivered friendly customer service while resolving checkout questions and product requests.
- Processed cash, card, and mobile payments accurately through POS systems.
- Trained new associates on store procedures, register operations, and service standards.
- Restocked merchandise, beverages, and convenience items to maintain full displays.
- Monitored inventory levels and communicated replenishment needs to management.
- Maintained clean, organized sales floor, coolers, and food service areas.
- Balanced daily register activities and helped reduce discrepancies through careful transaction review.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Business
- Dean's List First semester 1995
High School Diploma
- Honor Roll Second Semester 1995
- Broadview Hts. Firemen's Association Scholarship Recipient
Skills
Cash handling
Basic accounting
Document management
Analytical skills
Inventory support
File organization
Audit management
Accounting principles
Problem-solving capacity
Exceptional communication
Transaction management
Inventory management
Timeline
Front Office Specialist/Auditor
GetGo/Circle K
11.2024 - 06.2026Read More
Senior Team Leader
Get Go
05.2018 - 11.2024Read More
Assistant Store Manager
Get Go
01.2017 - 05.2018Read More
Crew Leader
Get Go
07.2014 - 01.2017Read More
Sales Associate
Giant Eagle and Get Go
08.2005 - 07.2014Read More
Tri- C
No Degree from Business
Read More
Brecksville - Broadview Hts. High School
High School Diploma
Read More