Dynamic and results-driven professional eager to leverage a diverse skill set and extensive experience to contribute effectively to organizational goals. Committed to continuous personal and professional growth, with a strong belief in the importance of striving for excellence and maximizing talent. Dedicated to upholding the highest standards of quality and compliance, ensuring that all team objectives are met with precision and integrity. Passionate about fostering a collaborative environment that drives success for both individuals and the organization.
27
years of professional experience
Work History
Corporate Front Office Specialists / Corporate GetGo Store Auditor
1 Year
GetGo / Circle K | Cranberry, PA | 06.2025 - 06.2026
Responsible for over 80 Corporate GetGo store locations for all Front Office/Auditing needs.
Part of an elite team that allowed the over/short of the company to be the lowest in the North American Region period after period.
Contributed to thousands of reclaimed theft and deterrent of fraud to the company.
Alignment of Industry Standards following of all Auditing/Retail in all store locations.
Upheld and monitored all cash handling policies for all locations.
Corporate Front Office Specialists / Corporate GetGo Store Auditor
4 Years
Giant Eagle/GetGo | Cranberry, PA | 06.2021 - 06.2025
Responsible for over 80 Corporate GetGo store locations for all Front Office needs with each location.
Front Office duties range from Cash Handling, Over/Short issues at each location/ Paperwork and System knowledge and maintaining correct processes of GetGo standards.
Visits to each location to ensure proper processes are being followed and standards upheld.
Ongoing training/conferences held for all stores to ensure new and proper standards are being followed and proper training is conducted.
Corporate Store Auditor duties range from impromptu unannounced visits to all locations in a 12 to 18 month rotation to complete all corporate audits which uphold processes and standards set forth by the company.
Ensuring the banner of Giant Eagle and GetGo is protected by the auditing process and the highest standards are being met at all times.
On the spot training takes place to ensure all leadership of the locations are knowledgeable and compliant to all standards and processes of the company.
Responsible for keeping the team environment strong and updated with all aspects of success to follow by all Corporate Team Auditors.
Being a top auditor responsible for the 2022 to 2024 timeframe of found/caught store cash shortages/theft in excess of $1 million dollars through auditing and store visiting to find who/where/when/ how the issues took place.
Corporate Trainer for New Store Opening Team
2 Months
Giant Eagle/GetGo | 03.2021 - 05.2021
Establish all guidelines for Corporate Training procedures for new store operations.
Train and guide all new hired employees to the corporate standards.
Assist and excel in all new store operations-trainings.
Café Market Lead
7 Months
Giant Eagle/GetGo | 08.2020 - 03.2021
Ensure all daily activities and task are completed and carried out.
Ensure all operations are executed in the kitchen/center store/ front end
Ensure all back office operations are complete and carried out daily
In charge of hiring/training/staffing/discipline of all team members
Responsible for on hand budget/P&L statistics and reports
Ensure entire store readiness of Corporate and outside walks/visits/audits
Working directly with vendors to ensure product on hand and relationship exist
Crew Lead
1 Year 1 Month
Giant Eagle/GetGo | 07.2019 - 08.2020
Ensured and in charge of all Team Members safety, customer interactions and shift responsibilities.
Ensured shift runs with all full expectations set by Management
Ensured all knowledge of Kitchen activities, Front End Management, C Store Accountability is maintained to the fullest avenue daily.
Maintained team and store morale in all activities and daily needs.
Ensured all vendors are maintained, checked weekly and held to GetGo Standards.
Run all shift activity and maintained customer focus at all times.
Ensured all equipment, store, outside is working to fullest potential.
All food certifications, standards are met every day by all employees.
Assisted all Store Leaders/Assistant Store Leaders with all duties needed to ensure safety and shift complete.
Handled all customer issues with GetGo standards in place.
Ensured all shifts are covered to maintain stores ability to operate.
Have all qualities to handle any situation to arise and maintain complete control and stability for team
Recruited/Interviewed all new hires and onboarded at store level
Office of Admissions/Recruitment/ Manager
6 Years 7 Months
South University | 10.2012 - 05.2019
Led and developed a team of 12-24 Admissions Representatives to be one of the top teams at South, repeatedly
Organized and Coordinated Trainings in process, motivation and student services to better suit the student and employee needs
Interviewed, Recruited Potential New Hires with follow up on hiring for various teams throughout the company
Excellent Communication both vertically and horizontally to facilitate interoffice relations
Facilitated Departmental Changes with team to ensure successful transitions
Developed a Collaborative approach to Team Leadership to enforce pride and integrity as a team unit
In-depth understanding of the needs of team as well as the students
Director of Admission II / Manager/Recruiter
4 Years 3 Months
South University | 07.2008 - 10.2012
Created solutions for emerging issues daily
Adept at problem solving and thinking on your feet
Ability to work with an independent mindset and maintain a team atmosphere
Developed Admissions Representatives personally and professionally
Organization and Implementation of Office and Team Events to ensure the utmost production of staff needs
Circle of Achievement Winner as an Admissions Representative in 2006 and 2007, with also Management Awards for Top Team in 2010, 2011, 2012, 2013, 2014
Constant Expectations Exceeded of Attendance, Start Goals and Recruitment, Set by Management, 2006 to Present.
Project Associate
6 Months
South University | 01.2008 - 07.2008
Led and developed a team of 12-24 Admissions Representatives to be one of the top teams at South, repeatedly
Organized and Coordinated Trainings in process, motivation and student services to better suit the student and employee needs
Interviewed, Recruited Potential New Hires with follow up on hiring for various teams throughout the company
Excellent Communication both vertically and horizontally to facilitate interoffice relations
Facilitated Departmental Changes with team to ensure successful transitions
Developed a Collaborative approach to Team Leadership to enforce pride and integrity as a team unit
In-depth understanding of the needs of team as well as the students
Assistant Director of Admissions
1 Year 5 Months
South University | 08.2006 - 01.2008
Led and developed a team of 12-24 Admissions Representatives to be one of the top teams at South, repeatedly
Organized and Coordinated Trainings in process, motivation and student services to better suit the student and employee needs
Interviewed, Recruited Potential New Hires with follow up on hiring for various teams throughout the company
Excellent Communication both vertically and horizontally to facilitate interoffice relations
Facilitated Departmental Changes with team to ensure successful transitions
Developed a Collaborative approach to Team Leadership to enforce pride and integrity as a team unit
In-depth understanding of the needs of team as well as the students
Produced a stable and running working territory to exceed all expectations of years past
In 2002, achieved an $82,605 dollar increase with a 6.3% increase over the previous year
In 2003, achieved a $24,980 dollar increase with a 101% finish to objective
In 2004, achieved a $980 dollar increase with a 100% finish to objective
I have been able to produce lasting and working business relationships with all management.
Received six awards for being Most Successful Representative on my team in a certain quarter, including the "2002, 2003, & 2005 Best of the Best Award", for achieving the highest sales increase in my region over the period of one year
Currently the Customer Business Executive in charge of setting weekly sales ads for Scozio's Festival of Foods Account
In the 2005 rating year, I achieved a $62,642 dollar increase with a 104% finish to objective. Also in 2005, I was ranked number one overall on team, and number 4 in the Eastern US Region.
CO-OP / Internship
1 Year 6 Months
Nabisco Inc. | 06.2000 - 12.2001
I was able to gain experience and knowledge with the merchandising process starting in the warehouse and leading to the front sales lines.
I received utmost knowledge on the Nabisco Retail System.
With this only being an internship I was fortunate enough to gain first hand selling experience, skills, knowledge in Customer Relations and Service.
CO-OP / Internship
7 Months
Clarion University Yearbook | 10.1999 - 05.2000
I enhanced my knowledge of marketing a campus publication while developing the promotional and sales skills.
I assisted in the development and implementation of a successful marketing plan.
Successful launch and outcome of marketing plans to produce sales results for publication of yearbook.
I was able to gain a better understanding of the interactions between a client and target market.
Education
Bachelor of Science - Business Administration, Marketing, Information Systems
Clarion University of Pennsylvania | Clarion, PA | 05-2001
Master of Leadership - Business
South University | Savannah, GA
Skills
Customer service expertise
Exceptional communication
Document management
Interpersonal relation
Records management
Problem-solving capacity
Meeting preparation
Listening skills
Cash handling
Effective planning
Multitasking
Accomplishments
Accolade of the Tri-State Business Unit lowest percentage to Over Short/Cash Handling of all North America business Units - 2026
Accolade of the Tri-State Business Unit of superior theft deterrent/findings of reclaimed theft/cash.