Briona Johnson

• Maintain accurate client records, operational documentation, and appointment data within Epic EMR and Salesforce systems.
• Perform high-volume data entry, record updates, and documentation review while ensuring accuracy and confidentiality.
• Answer and manage a multi-line telephone system, route inquiries appropriately, and provide information to clients, families, vendors, and staff.
• Monitor multiple department email inboxes and maintain timely communication regarding operational matters.
• Generate, review, and maintain scheduling records and daily operational reports to support program efficiency.
• Maintain office files, administrative records, and documentation in compliance with organizational requirements.
• Process payments, maintain financial records, and assist with reconciliation activities.
• Order and track office supplies, monitor inventory levels, and support daily office operations.
• Coordinate meetings, prepare materials, and assist with administrative logistics.
• Serve as a primary point of contact for visitors, vendors, and internal departments.

• Maintained patient records, reports, and administrative files while ensuring data accuracy and completeness.
• Scheduled appointments and coordinated calendars to maximize operational efficiency and minimize conflicts.
• Processed incoming correspondence, documentation, and reports for timely distribution and follow-up.
• Managed multi-line phone systems, routed calls, and provided professional customer service to patients and staff.
• Assisted with departmental record keeping, document preparation, and administrative reporting.

• Accurately checked in 40 plus patients daily.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Supports clinical team to assist patients more efficiently with medical questions, using templates and protocols which are completed, and sent to clinical team for response
• Schedule patients’ future physical therapy appointments
• Operate multi-line phone system
• Transcribe doctors' orders
• Verify patients’ health insurance benefits and obtain pre-authorization for physical therapy treatments if needed, collecting patient co-pays, coinsurance, and balances.

• Assist Event Manager and Market/Sales Director with 10- 30 private dining inquiries weekly.
• Collaborate full dinner cycle duties with other hostesses and management team to ensure customers are satisfied, and meals are planned with the Executive Chef
• Efficiently manage 50+ incoming calls daily, promptly addressing inquiries and transferring calls as needed to ensure seamless communication and exceptional customer service.
• Inform patrons of establishment specialties and features.
• Receive and record patrons’ dining reservations.

• Support day to day operations by inputting data, managing calenders, and coordinating meetings for owner.
• Manage databases and input information data and records using Microsoft Excel.
• Managed assigned projects anticipating the needs of the owner resulting in a smooth workflow.
• Effectively communicate with internal and external parties representing the organization in a professional manner.
• Oversee budget for office supplies and merchandise including tracking expenses and implementing cost saving strategies to optimize finances.