Rimary Rosario
Baldwin,NY
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrative Assistant/Onboarding Specialists
NY Best Medical
Baldwin, NY
01.2025 - Current
- Front desk
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls in a timely and professional manner
- Coordinated patient referrals to specialists, ensuring all necessary documentation was completed and communicated effectively with healthcare providers
- Scheduled diagnostic tests and procedures for patients, coordinating with medical staff and facilities to ensure smooth workflow
- Verified insurance coverage for patients prior to their appointments, minimizing billing errors and facilitating efficient claims processing
- Managed office inventory by monitoring supplies levels and placing orders when necessary to maintain adequate stock of essential items
- Provided exceptional customer service by addressing patient inquiries or concerns promptly and professionally
- Scheduled meetings for healthcare providers within the facility or off-site locations as required
- Assisted in training new administrative staff members on office procedures, software systems usage, and customer service standards
- Prepared treatment rooms before patient visits by ensuring cleanliness, stocking necessary supplies, and sterilizing equipment according to infection control protocols
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
- Managed insurance billing and Payments
Front Desk Receptionist
Chiropractor's Office
Baldwin, NY
09.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
Server
Outback Steakhouse
Baldwin, NY
08.2023 - Current
- Greet the customers
- Bring out their food and drinks
- Ask if I can assist them with anything else
Hostess
T.G.I Fridays
Baldwin, NY
04.2023 - 08.2023
- My job is to welcome customers in and seat them also to clean the table after customers
Education
High school - undefined
Baldwin High school
Baldwin, NYThe CCHT-A Certificate -
Dialysis 4 Career
Hempstead, NY12.2035
Bachelor's degree - Business
Farmingdale State College
Farmingdale, NY11.2025
Skills
- Guest Services
- Microsoft Word
- Patient care
- Communication skills
- Outside sales
- Teaching
- Writing skills
- Outbound calling
- Computer operation
- Busser
- Sales
- Organizational skills
- Data entry
- Customer service
- Multi-line phone systems
- Time Management
- Microsoft Outlook
- Greeting customers
- Serving Experience
- Analysis skills
- Documentation review
- HIPAA
- Basic Math
- Medical billing - Medical billing experience (1-2 years)
- Fluent Spanish and English speaker, great communication skills, patience, good at math
- Host/Hostess
- Microsoft Powerpoint
Certification
Driver's License
Languages
English - Fluent
Bilingual
Spanish - Fluent
Additional Information
Dedicated customer service representative. Dedicated to providing quality care for ultimate customer satisfaction. Hardworking high school graduate seeking employment. Strong organization abilities and management skills.
Timeline
Front Desk Receptionist/Administrative Assistant/Onboarding Specialists
NY Best Medical
01.2025 - Current
Front Desk Receptionist
Chiropractor's Office
09.2024 - Current
Server
Outback Steakhouse
08.2023 - Current
Hostess
T.G.I Fridays
04.2023 - 08.2023
High school - undefined
Baldwin High school
Bachelor's degree - Business
Farmingdale State College
The CCHT-A Certificate -
Dialysis 4 Career