Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather R. Scott

Westminster,CO

Summary

Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and a motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

I also demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. While bringing a positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IOP and PSC Phlebotomist

Quest Diagnostics
02.2025 - 07.2025
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Certified to run patient drug screenings for patient pre-employment.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Troubleshot and resolved equipment and process issues.

In-patient Phlebotomist

University of Denver
11.2023 - 12.2025
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Property Manager

Boswell Farm
05.2020 - 09.2023
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
  • Improved ranch efficiency by implementing modern agricultural practices and techniques.
  • Handled seasonal needs such as organizing holiday decorations or overseeing outdoor maintenance activities including gardening or snow removal when required.
  • Negotiated with suppliers to secure high-quality gardening materials at competitive prices, optimizing project budgets.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.

Private Swim Instructor/Senior Aquatics Trainer

Swim Otters Swim & Fitness School
02.2015 - 03.2020
  • Taught daily swim instruction to students varying in ages and skill levels..
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
  • Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.

Aquatics Coordinator

Denver University
04.2014 - 06.2016
  • Improved aquatic program quality by conducting regular evaluations and providing constructive feedback to instructors.
  • Designed engaging seasonal programming that catered to diverse age groups and skill levels.
  • Ensured customer satisfaction by addressing concerns promptly, implementing changes as necessary to improve the overall aquatic experience.
  • Enhanced swimmer safety by implementing effective emergency response procedures and staff training.
  • Monitored pool water quality regularly to comply with health regulations and provide a safe environment for swimmers.
  • Collaborated closely with maintenance teams to address pool repairs promptly, ensuring minimal downtime for users.
  • Assisted individuals with disabilities in accessing aquatic programming through adaptive equipment and personalized instruction strategies.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations.

Education

No Degree - EMT Certificate

Denver Paramedic School
Denver, CO
12.2019

High School Diploma -

Broomfield High School
Broomfield, CO
05.2008

Skills

  • Critical thinker
  • Team player
  • Reliable
  • Empathetic
  • Tenacious
  • Goal oriented
  • Customer relations
  • Attention to detail
  • Organizational skills
  • Forth coming
  • Multitasking

Certification

Basic life Support valid through Feb-2027

American Red Cross/Adult, Child & Pediatric, First Aid, AED and CPR valid through Aug 2026

Blood Borne Pathogens valid through July 2026

Timeline

IOP and PSC Phlebotomist

Quest Diagnostics
02.2025 - 07.2025

In-patient Phlebotomist

University of Denver
11.2023 - 12.2025

Property Manager

Boswell Farm
05.2020 - 09.2023

Private Swim Instructor/Senior Aquatics Trainer

Swim Otters Swim & Fitness School
02.2015 - 03.2020

Aquatics Coordinator

Denver University
04.2014 - 06.2016

No Degree - EMT Certificate

Denver Paramedic School

High School Diploma -

Broomfield High School

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