Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEATHER ROBINSON

Canton

Summary

Detail-oriented Pharmacy Technician with 13 years of experience in long-term care pharmacies. Expert in accurately keying and billing prescription orders, maintaining confidential records, and supporting quality improvement and pharmacy procedure changes. Several years of experience with long-term pharmacy software including Framework ECM, Framework LTC, Docutrack, and Point Click Care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Data Entry Pharmacy Technician

Medscript
06.2022 - 06.2025
  • Processed medication orders accurately to ensure timely delivery to patients.
  • Entered and verified prescription data using pharmacy management software Frameworks LTC and ECM, Point Click Care
  • Collaborated with pharmacists to resolve medication discrepancies and patient inquiries.
  • Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
  • Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.

Data Entry Pharmacy Technician

Grane Rx
01.2021 - 06.2022
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.

Pharmacy Billing Specialist

ProCare Pharmacy
08.2019 - 11.2020
  • Resolve billing rejects Framework/ Docutrack Data Entry.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Data Entry Pharmacy Technician

Wellfount Pharmacy
05.2015 - 04.2019
  • Entered new orders and admissions Processed refills Framework/Docutrack.
  • Restocked automated medication dispensing equipment.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.

Data Entry Supervisor

Orion Rx Pharmacy
08.2012 - 05.2015
  • Supervised small data entry team Data Entry IV Compounding Packed and toted medication Framework/Docutrack/QS1 Diploma.

Education

Certificate - Pharmacy

Sanford-Brown College - Cleveland
03.2012

Skills

  • Data Entry
  • Detail Oriented
  • Recordkeeping and Documentation
  • Answering and Routing Calls
  • Customer Service
  • Insurance billing
  • Medical terminology proficiency
  • Fast typing speed
  • Accurate data entry

Certification

03/2012 Member of PTCB • Certification # 5901-0701-0291-870


05/2019 Member of Ohio Board of Pharmacy • Certification # 09313366

Timeline

Data Entry Pharmacy Technician

Medscript
06.2022 - 06.2025

Data Entry Pharmacy Technician

Grane Rx
01.2021 - 06.2022

Pharmacy Billing Specialist

ProCare Pharmacy
08.2019 - 11.2020

Data Entry Pharmacy Technician

Wellfount Pharmacy
05.2015 - 04.2019

Data Entry Supervisor

Orion Rx Pharmacy
08.2012 - 05.2015

Certificate - Pharmacy

Sanford-Brown College - Cleveland

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