Heather Vannoy
Astor,FL
Summary
Results-driven Restaurant Operations Leader with over 10 years of leadership in high-volume dining and premium hospitality settings. Expertise in enhancing service quality, optimizing food execution, and resolving guest issues to elevate overall dining experiences.
Overview
2027
2027
years of professional experience
Work History
General Manager
Navy Pier Concerts & Catering
Chicago, IL
- Directed full-service restaurant and premium F&B operations for large-scale concerts, private events, and high-capacity catering functions
- Led staffing strategy including recruitment, training, scheduling, and performance management
- Managed inventory controls, vendor coordination, and procurement strategies to maintain cost discipline and operational readiness
- Drove event revenue and guest satisfaction through elevated service standards, upselling strategy, and hands-on floor leadership
Food and Beverage Manager
Club Fortune Casino
Henderson, NV
2026 - Current
- Oversaw inventory control processes, reducing waste and optimizing stock levels across multiple outlets.
- Managed daily operations of food and beverage departments to ensure exceptional guest experiences.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Managed bar and wait staff and directed hiring program.
- Oversaw daily operations to ensure exceptional service quality and guest satisfaction.
- Developed and implemented standard operating procedures for food and beverage service.
- Implemented staff scheduling systems ensuring adequate coverage during peak hours for optimal service delivery.
Supervisor
Jerry’s Nugget Casino - Jerry’s Famous Coffee Shop
Las Vegas, NV
- Current
- Direct daily front-of-house operations in a high-volume casino dining environment
- Ensure smooth service flow and consistent execution of brand standards
- Lead from the floor by mentoring and actively supporting staff to maintain elevated service
- Drive guest experience initiatives, resolving challenges to protect loyalty and repeat business
- Manage shift pacing, table turns, and labor deployment to optimize revenue and operational efficiency
- Oversee scheduling, labor control, and payroll support to maintain cost discipline
- Support inventory management and supply controls to reduce waste and maintain readiness
- Ensure strict compliance with health, safety, and sanitation regulations
Director of Premium Operations
Levy Restaurants Group, American Food & Hospitality
Various Locations
01.2016 - 01.2025
- Directed full-service premium restaurant, club, and suite dining operations in high-revenue sports and entertainment environments
- Designed and executed staffing models to balance service excellence with labor cost control and operational efficiency
- Managed event-level budgets and implemented cost-control strategies to protect margins
- Led VIP and season ticket holder hospitality programs, ensuring white-glove service and retention
- Partnered closely with leadership to coordinate high-volume service execution for large-capacity events
- Maintained elevated service under intense event-driven pressure while ensuring seamless guest flow
Multi-Venue Premium Hospitality Leadership
Levy Restaurants Group
- Notre Dame Football Stadium | Arlington Heights Racetrack | Chicago Symphony Orchestra | Milwaukee Bucks | Desert Diamond Arena
- Directed premium dining clubs, VIP lounges, and suite-level restaurant operations across nationally recognized sports and entertainment venues
- Led and developed front-of-house teams in high-volume, event-driven environments serving premium and VIP clientele
- Executed elevated dining, cocktail, and hospitality experiences for season ticket holders, corporate partners, and private VIP guests
- Oversaw catering logistics, staffing strategy, and service flow for large-capacity events with strict performance timelines
- Built strong guest relationships and maintained retention through personalized service and operational consistency
Education
Associate of Science (A.S.) - Culinary Arts
Vincennes University
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Staff management
- Inventory control
Timeline
Director of Premium Operations
Levy Restaurants Group, American Food & Hospitality
01.2016 - 01.2025
Multi-Venue Premium Hospitality Leadership
Levy Restaurants Group
Supervisor
Jerry’s Nugget Casino - Jerry’s Famous Coffee Shop
- Current
Food and Beverage Manager
Club Fortune Casino
2026 - Current
General Manager
Navy Pier Concerts & Catering
Associate of Science (A.S.) - Culinary Arts
Vincennes University