Heather Zonona

I currently am a skilled licensed real estate agent in Iowa. I have experience guiding buyers and sellers through every stage of a transaction. Adept at property marketing, contract negotiation, market analysis, and deliver smooth, informed client experience. I am known for strong communication, attention to detail, and the ability to manage multiple listings while maintaining high client satisfaction.

• I verified insurance for patients, submitted claims electronically and by paper with narratives, x-rays, and photos, monitored outstanding unpaid claims, verified and processed day sheets, ensured posted charges were correct, scheduled lunch and learns, maximized providers schedule, technical support, built treatment plans and presented to patients with financial obligations included, reactivated patients, dealt with any patient or staff conflicts, lab cases, invoices, and financial arrangements.

• I ran lines that make rubber parts for Tesla and Ford vehicles. I was in charge of conducting quality inspections to ensure compliance with safety and industry standards, scrap accounts, setting up and tearing down lines to change over to other orders.

• Verified medicaid and private insurance for patients, submitted electronic and paper claims with narratives, monitored outstanding unpaid claims, verified and processed day sheets, ran end of month, maximized providers schedule, technical support, built treatment plans, and presented treatment plans and financial obligations to patients.

• I was in charge of doing activities with the residents daily, setting up parties, taking residents to church, serving all meals during shift, and assisted CNA's and RN's with whatever they needed.

• Checked in and checked out patients, answered multiple phone lines, verified insurance, confirmed calls, and scheduled referrals.

• Delivered mail on a strict timely schedule, organized all mail that was directed to my route, collected any mail on the street, and helped co workers with their route if needed.

• Ordered supplies weekly with a budget applied, verified insurance for patients, submitted claims electronically and by paper with narratives, x-rays, and photos, monitored outstanding unpaid claims, verified and processed day sheets, ensured posted charges were correct, coordinated office team meetings, directed morning huddles, marketing, events, and lunch and learns, maximized providers schedule, technical support, sent out formal failed appointment letters, built treatment plans and presented to patients with financial obligations included, reactivated patients, time clock management, coordinated cleaning schedule, dealt with any staff conflicts that may have arose, lab cases, invoices, and financial arrangements.

• Assisted dentist in all restorations, surgical and simple extractions, endo treatment, sealants, and bone graphing, took digital x-rays, software of Dentrix used, instrument sterilization and packaging, counseled patients on tobacco use, oral cancer, and tongue piercings.

• Turned over and set up operatories, took bitewings, supervised laboratory, OHSA coordinator, and scheduled patients.

• Monitored inmates through the scheduled shift, transported inmates to other facilities or appointments, booked inmates in and out, and dispatched.