Nateyla Cowley
Lansing,MI
Summary
Motivated and detail-oriented professional with 5+ years of experience in customer service, digital operations, and client communication. Background in cybersecurity and PC troubleshooting through cisco certification training, combined with real estate client management experience. Completed Certified Nursing Assistant training, gaining hands on knowledge in patient care, vital signs, and infection control. Currently completing radiologic technology prerequisites at Lansing Community College seeking opportunities to apply, technical, administrative, and problem solving skills in healthcare or technology environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Self-Employed
01.2024 - Current
- Developed strong relationships with clients to provide exceptional customer service in a timely manner.
- Leveraged technology tools such as MLS systems to research comparable homes within target areas.
- Provided guidance throughout the entire home buying process from start to finish including negotiations, inspections and closing.
- Performed comparative market analysis to estimate property value.
- Collaborated with mortgage lenders, appraisers, title companies, attorneys and other professionals as needed.
- Assisted first time homebuyers in understanding the complexities involved in purchasing a home.
Digital Department Associate & Customer Service Representative
Walmart
Lansing, MI
01.2019 - Current
- Manage client communication, schedule showings, and explain homebuying process.
- Handle confidential documents and contracts with attention to legal compliance and accuracy.
- Use multiple digital tools and CRM systems to track leads, organize tasks, and support clients remotely.
- Provided exceptional front-line support for online orders, in-store pickups, and customer complaints.
- Answered high-volume phone calls to resolve order issues, account concerns, and product inquiries.
- Collaborated with store departments to resolve complex customer problems efficiently.
- Maintained a calm and professional attitude in fast-paced situations.
- Helped train new associates on systems and customer interaction best practices.
Education
Real Estate License - Real Estate
Kaplan Real Estate Education
USHigh School Diploma - Cybersecurity Track
Alternative High School
USCertificate of Completion For CNA Program - Certified Nurse Aide
Noble Health Care Training
Lansing, MI06.2026
Associate in Science (A.S.) - Radiologic Technology Prerequisites
Lansing Community College
Lansing06.2026
Skills
- Phone Support & Troubleshooting
- Basic Networking & Cybersecurity Concepts
- Microsoft Office / Google Workspace
- Scheduling & Coordination
- Data Entry & System Navigation
- Customer Service & Problem Resolution
- Confidential Document Handling
- Training & Onboarding New Associates
- Patient Care
- Vital signs monitoring
Certification
- Cisco Networking Certification, Completed in high school cybersecurity program
- Real Estate License
- Certification of Completion for Certified Nursing Aide program
LANGUAGES
English - Native
Spanish - Beginner
Accomplishments
- Trained 10+ new associates in digital systems, handheld devices, and customer service procedures while working at Walmart.
- Recognized by management for fast problem resolution and maintaining high-quality customer service in a fast-paced environment.
- Managed client communication, scheduling, and documentation using CRM and digital tools as a licensed real estate agent.
- Successfully completed Cisco networking certification training, gaining hands-on knowledge of PC hardware, troubleshooting, and cybersecurity fundamentals.
- Earned a Michigan real estate license after completing state-required coursework and examination
- Maintaining a 4.0 GPA in college coursework, including Human Anatomy and Human Physiology.
- Successfully completed a Certified Nursing Assistant training program developing skills in patient care, vital signs, and infection control
Timeline
Licensed Realtor
Self-Employed
01.2024 - Current
Digital Department Associate & Customer Service Representative
Walmart
01.2019 - Current
Real Estate License - Real Estate
Kaplan Real Estate Education
High School Diploma - Cybersecurity Track
Alternative High School
Certificate of Completion For CNA Program - Certified Nurse Aide
Noble Health Care Training
Associate in Science (A.S.) - Radiologic Technology Prerequisites
Lansing Community College