Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Nateyla Cowley

Lansing

Summary

Motivated and tech-driven professional with 4+ years of experience in customer service and digital operations. Strong foundation in PC hardware, troubleshooting, and cybersecurity through Cisco certification training. Seeking a part-time PC Technician role to apply hands-on technical skills, support end users, and gain experience toward a long-term career in IT and cybersecurity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Realtor

Self-Employed
01.2024 - Current
  • - Manage client communication, schedule showings, and explain homebuying process.
  • - Handle confidential documents and contracts with attention to legal compliance and accuracy.
  • - Use multiple digital tools and CRM systems to track leads, organize tasks, and support clients remotely.

Digital Department Associate & Customer Service Representative

Walmart
01.2019 - Current
  • - Provided exceptional front-line support for online orders, in-store pickups, and customer complaints.
  • - Answered high-volume phone calls to resolve order issues, account concerns, and product inquiries.
  • - Collaborated with store departments to resolve complex customer problems efficiently.
  • - Maintained a calm and professional attitude in fast-paced situations.
  • - Helped train new associates on systems and customer interaction best practices.

Education

High School Diploma - Cybersecurity Track

Alternative High School
Michigan

Skills

  • - Phone Support & Troubleshooting
  • - Customer Service & Problem Solving
  • - Basic Networking & Cybersecurity Concepts
  • - Microsoft Office / Google Workspace
  • - POS & Inventory Management Systems
  • - Strong Verbal & Written Communication
  • - Fast Learner Reliable Team-Oriented

Certification

- Cisco Networking Certification (Completed in high school cybersecurity program)

Accomplishments

    Trained over 10 new associates on tech devices and digital systems while working at Walmart, and was recognized by management for consistently fast issue resolution and strong customer service. Used CRM software and virtual tools to manage client communication and documents as a licensed realtor. Completed a Cisco Networking course focused on PC hardware and cybersecurity fundamentals, and successfully earned my real estate license after completing state-required training.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Licensed Realtor

Self-Employed
01.2024 - Current

Digital Department Associate & Customer Service Representative

Walmart
01.2019 - Current

High School Diploma - Cybersecurity Track

Alternative High School

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