Heaven Bertram
Traverse City
Summary
Dynamic professional with a proven track record at Northpointe Motors, excelling in customer service and leadership. Achieved sales goals by leveraging relationship-building skills and strategic decision-making. Demonstrated adaptability and proficiency in technology, enhancing operational efficiency. Recognized for exceeding sales quotas, fostering teamwork, and maintaining composure under pressure.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
FedEx
Currier
08.2021 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Server
Cracker Barrel
04.2020 - 08.2021
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Medical Biller
Sherloq Solutions
10.2019 - 04.2020
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
Internet Sales Manager
Northpointe Motors
09.2017 - 10.2019
- Trained sales staff on company procedures and salesmanship.
- Responded to internet inquiries and phone calls in timely matter.
- Updated company website with deals and product packages.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Server
Big Boy Restaurant
05.2013 - 09.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Alba Highschool
Alba05-2013
Skills
- Relationship building
- Teamwork and collaboration
- Calm under pressure
- Customer service
- Multitasking
- Leadership
- Decision-making
Timeline
FedEx
Currier
08.2021 - Current
Server
Cracker Barrel
04.2020 - 08.2021
Medical Biller
Sherloq Solutions
10.2019 - 04.2020
Internet Sales Manager
Northpointe Motors
09.2017 - 10.2019
Server
Big Boy Restaurant
05.2013 - 09.2017
Alba Highschool
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