Heaven Boykin
Spring Valley,USA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Assistant
AFC Urgent Care
03.2022 - Current
- Answered multiple line phone system and efficiently routed calls to proper extensions or took messages
- Greeted and assisted individuals entering the building
- Recorded patients' vital signs and documented physicians' notes
- Prepared exam rooms for clinical procedures and assisted practitioners with patient care
- Provided compassionate patient support and care during office visits
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist/Front Desk
Double Tree by Hilton
06.2022 - 04.2023
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Inform customers about payment methods and verify their credit card data
- Respond to clients' complaints in a timely and professional manner
- Provide excellent customer service at all times
- Maintain a clean and organized front desk area
- Assist with any other duties as assigned by management
Receptionist and Administrative Assistant
Department Of Social Services (DSS)
03.2021 - 01.2022
- Received visitors and telephone inquiries and referred them to proper personnel
- Filled requests for applications, forms, etc., and answered routine questions for completing them
- Provided answers to routine questions from visitors or telephone callers concerning departmental or office matters
- Maintained records of calls and visitors received, mail distribution, machine use, etc
- Opened, sorted, and distributed mail
- Prepared, sorted, or indexed materials alphabetically or numerically
- Maintained an inventory and distributed office forms and supplies
- Operated a multi-line telephone
- Operated a variety of office machines in the performance of clerical work, such as photocopy, calculator, fax machine, etc
- Scheduled appointments and meetings for office personnel
- Coordinated travel arrangements for staff members
- Managed office calendar and scheduling conflicts
- Assisted with event planning and coordination
- Handled confidential and sensitive information with discretion and professionalism
Education
HS Diploma -
Ramapo High School
06.2021
Skills
- Communication skills
- Time management
- Leadership
- Guest services
- Microsoft word
- Physical examinations
- Computer literacy
- Customer service
- Medical terminology
- Phlebotomy
- Emr systems
- Data collection
- Experience with children
- Patient monitoring
- Documentation review
- Vital signs
- Typing
- Cash handling
- Hotel experience
Certification
- Basic Life Support Certification (BLS)
- State Driver's License
Timeline
Receptionist/Front Desk
Double Tree by Hilton
06.2022 - 04.2023
Receptionist/Medical Assistant
AFC Urgent Care
03.2022 - Current
Receptionist and Administrative Assistant
Department Of Social Services (DSS)
03.2021 - 01.2022
HS Diploma -
Ramapo High School
- Basic Life Support Certification (BLS)
- State Driver's License