Heaven Bryant
Southaven
Summary
Detail-oriented and compassionate customer service professional with experience in healthcare support, specialty pharmacy services, retail operations, and patient scheduling. Skilled in HIPAA compliance, insurance verification, documentation, and high-volume call handling. Known for calm problem-solving, strong communication, and accuracy under pressure.My strong communication abilities and commitment to quality ensure customer satisfaction in fast- paced environments
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
CVS Specialty Pharmacy
Remote
11.2025 - Current
- Assist patients with specialty medication inquiries and support services
- Verify insurance coverage and update patient records accurately
- Maintain HIPAA compliance while handling sensitive health information
- Document calls, issues, and resolutions in internal systems
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Researched customer accounts for accuracy and completeness of data.
- Followed established procedures during calls with customers.
Cashier
Big Bills
Memphis, TN
06.2022 - 2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-Worker
Call Center Representative
Apple
Memphis, TN
03.2020 - 04.2021
- Managed up to 60 customer inquiries daily through phone, email, and live chat
- Resolved billing and technical issues, achieving a customer satisfaction rating of 95%
- Updated and maintained detailed customer records using Salesforce CRM
- Assisted in training new remote customer service agents
- Met performance goals and call center metrics in fast-paced performance setting.
- Used database system to record notes and call information.
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Call control
- Answering questions
- Appointment scheduling
- Complaint resolution
- Payment processing
- Gathering information
- Calm disposition
- Account updating
- Database research
- Cash handling
- Logging call information
- Training experience
- Data gathering
- Account management
- Documentation and reporting
- Performance monitoring
- Call handling
- Customer account updates
Certification
- HIPAA Training
- CPR Certification
- Customer Service Training
- Microsoft Office Training (Word, Excel)
- Employee Management Portal Experience
Timeline
Call Center Representative
CVS Specialty Pharmacy
11.2025 - Current
Cashier
Big Bills
06.2022 - 2024
Call Center Representative
Apple
03.2020 - 04.2021
High School Diploma -
Whitehaven High School