Heaven Clanton
Evanston,IL
Summary
Dynamic and results-driven professional with experience at McGrath Evanston Subaru, excelling in office administration and client advocacy. Proven ability to enhance operational efficiency through meticulous organization and effective communication. Skilled in training and mentoring, fostering team collaboration while ensuring a clean and safe environment. Committed to community engagement and cultural sensitivity.
Overview
2
2
years of professional experience
Work History
YMCA Volunteer
YMCA
Evanston, IL
03.2024 - 05.2026
- Assisted in planning and organizing community events to promote engagement and participation.
- Supported program coordinators in implementing youth development activities and workshops.
- Facilitated communication between members and staff to enhance service delivery experience.
- Collaborated with team members to ensure safety protocols were followed during activities.
- Encouraged member participation through outreach initiatives, fostering a welcoming environment.
- Exhibited excellent communications and customer service relations skills.
- Maintained cleanliness and sanitation standards across facility, ensuring safe environment for all occupants.
- Operated cleaning equipment efficiently, including floor scrubbers and vacuum systems, to enhance operational performance.
- Conducted routine inspections to identify maintenance needs and report discrepancies to management promptly.
- Implemented improved cleaning schedules that increased productivity and ensured consistent upkeep of facilities.
- Assisted in training new custodial staff on safety protocols and efficient cleaning practices, fostering team development.
- Monitored inventory levels of cleaning supplies, ensuring timely reordering to maintain uninterrupted operations.
- Enforced safety guidelines during cleaning processes, minimizing accidents and promoting a culture of safety awareness.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
Office Assistant
McGrath Evanston Subaru
Evanston, IL
03.2024 - 03.2024
- Supported daily office operations by managing incoming calls and responding to customer inquiries.
- Assisted in maintaining organized filing systems for efficient document retrieval.
- Coordinated scheduling of appointments, ensuring optimal time management for staff and clients.
- Processed paperwork accurately, contributing to seamless workflow within the office environment.
Education
High School Diploma -
Evanston Township High School
Evanston, IL05.2026
Skills
- Office administration
- Youth mentoring
- Cultural sensitivity
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Training and mentoring
- Documentation skills
- Data entry
- Client advocacy
- Activity planning
- Light housekeeping
- Data collection
- Environmental awareness
- Answering phones
- Basic first aid
- Community outreach
- Clerical support
- Filing and recordkeeping
- Resource coordination
Timeline
YMCA Volunteer
YMCA
03.2024 - 05.2026
Office Assistant
McGrath Evanston Subaru
03.2024 - 03.2024
High School Diploma -
Evanston Township High School