Heaven Cline
Bend,OR
Summary
Driven hospitality professional, well-prepared for leadership role in dynamic café setting. Proven ability to streamline operations and improve customer experience through effective management practices. Reliable team player with focus on achieving results and maintaining high standards, adaptable to changing needs. Specialized in team development, inventory control, and customer service.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Cafe Manager
Fox & Fern Coffee
Bend, OR
05.2026 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed training programs to improve employee performance and retention rates.
Manager
Backporch Coffee Roasters
Bend, OR
05.2025 - 05.2026
- Mentored staff to enhance service quality and operational efficiency in high-volume settings.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Analyzed customer feedback to implement improvements that increased satisfaction rates.
- Led team in creating innovative menus based on local ingredients and customer preferences.
Guest Services Manager
WorldMark by Wyndham
Bend, OR
01.2024 - 05.2025
- Supervised daily operations of the guest services team to ensure exceptional customer experiences.
- Trained and mentored new staff on service protocols and company policies.
- Implemented process improvements that enhanced efficiency in guest check-in procedures.
Manager
A Taste of Bend LLC
Bend, OR
02.2023 - 11.2023
- Managed daily cafe operations, ensuring seamless workflow across front-of-house and back-of-house.
- Enhanced customer satisfaction through streamlined service procedures and targeted staff training programs.
- Increased cafe sales by executing targeted marketing initiatives and strengthening customer relations strategies.
Manager
Sweet Escapes LLC
Bend, OR
06.2021 - 11.2023
- Resolved customer disputes promptly, maintaining communication and ensuring high-quality service delivery, resulting in improved customer satisfaction.
- Facilitated resolution of staff conflicts by actively listening to concerns and finding appropriate middle ground, fostering a collaborative work environment.
- Oversaw daily operations, including staff scheduling, budgeting, ordering supplies, and conducting quality assurance checks to maintain service standards.
Education
Bachelor of Arts - Business Administration
University of Oregon
Eugene, OR06.2025
Associate of Arts - Communication Studies
Gavilan College
Gilroy, CA05.2020
Skills
- Food and beverage management
- Café Workflow Optimization
- Inventory management
- Planning and Coordination
- Customer Relationship Management
- Customer service
- Team Building
- Employee Mediation
- Time Management
- Communication
Certification
- Service Champion SME Certification
- OLCC License
- HSI Adult First Aid Certification
Timeline
Cafe Manager
Fox & Fern Coffee
05.2026 - Current
Manager
Backporch Coffee Roasters
05.2025 - 05.2026
Guest Services Manager
WorldMark by Wyndham
01.2024 - 05.2025
Manager
A Taste of Bend LLC
02.2023 - 11.2023
Manager
Sweet Escapes LLC
06.2021 - 11.2023
Bachelor of Arts - Business Administration
University of Oregon
Associate of Arts - Communication Studies
Gavilan College