Heaven Crews
USA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Collection Customer Service Representative
Merrick Bank
Lake Mary, FL
11.2023 - 03.2025
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonplayable checks, or to return merchandise
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
Concierge Representative
Westgate Lakes Resort & Spa
Orlando, FL
10.2020 - 11.2023
- Assisted guests with special requests, including floral arrangements and room decorations.
- Retained knowledge of local events to offer recommendations and personal services.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Monitored the front desk area for potential safety concerns or customer service issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Maintained confidentiality of guest information and transactions.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Front Desk Receptionist
Animal Kingdom Lodge
Kissimmee, Florida
04.2018 - 10.2020
- Trained and supervised team of guest service representatives for seamless operations
- Resolved guest issues and disputes in a professional and efficient manner
- Ensured compliance with company policies and procedures to maintain a high standard of service
- Collaborated with management to improve guest experience and increase customer satisfaction
- Performed end-of-day accounting tasks, such as balancing accounts, reconciling financial activities, and verifying posted entries
- Sorted out payments, ensured that debts and bills are paid correctly and on time, overseen profit and loss projections
- Greeted customers, answered general questions and directed to appropriate locations.
Skills
- Microsoft Office
- Front desk
- Customer service
- Microsoft Excel
- Multitasking
- Problem solving
- Attention to detail
- Conflict Resolution
- Guest services
- Patience
- Hospitality
- Time management
- Empathy
- Sales
- Communication skills
- Adaptability
- Team player
- Goal oriented
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Class D Security License
Timeline
Collection Customer Service Representative
Merrick Bank
11.2023 - 03.2025
Concierge Representative
Westgate Lakes Resort & Spa
10.2020 - 11.2023
Front Desk Receptionist
Animal Kingdom Lodge
04.2018 - 10.2020