Heaven Diaz
El Cajon,CA
Overview
4
4
years of professional experience
Work History
Fulfillment/Sales Associate/General Merchandiser
Macys Department Store
La Jolla, CA
10.2024 - 06.2025
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
Cashier/Over Night Stocker
Walmart
Chula Vista, CA
05.2021 - 12.2024
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Skills
- Customer service
- Cash handling
- Visual merchandising
- Inventory management
- Sales techniques
- Product knowledge
Languages
Spanish
Professional
Timeline
Fulfillment/Sales Associate/General Merchandiser
Macys Department Store
10.2024 - 06.2025
Cashier/Over Night Stocker
Walmart
05.2021 - 12.2024