Aitiana Sulton
Jackson,MS
Summary
Recent graduate with excellent research, technical and problem-solving skills with Detail-orientation and able to learn new concepts quickly. Diligent Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate/General Merchandiser
Target
Jackson, MS
10.2021 - 04.2023
- Accepted, processed and quickly filled orders.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders
- Filled orders according to defined standards using standard picking system
- Updated inventory and production information using warehouse management systems and scanner guns.
Shift Supervisor
KaleMeCrazy
Ridgeland, MS
02.2020 - 09.2021
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Patient Dining Associate (PDA)
Morrison Healthcare
Jackson, MS
11.2023 - Current
- Developed and implemented nutrition plans tailored to individual patient needs.
- Identified potential risks or complications related to malnutrition or dietary deficiencies.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
Customer Account Representative
Comcast
Jackson, MS
04.2023 - 08.2024
- Resolved billing disputes with customers.
- Provided excellent customer service by responding promptly to telephone calls and emails.
- Identified opportunities for product upsells or cross-sells based on customer needs.
- Explained the features, advantages, and benefits of products or services to potential customers.
- Provided technical support to users by troubleshooting hardware and software issues.
Team Leader
Pacific Bells
Jackson, MS
08.2018 - 10.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Education
Bachelor of Science - Environmental Biology
06.2023
Associate of Applied Science - Biology
12.2021
- Student Council Member
- 3.44 GPA
- JROTC Recipient
Skills
- Issue resolution
- Information Technology
- Supervision & Leadership
- Microsoft Office
- Postal Service and Product Expertise
- Merchandise stocking
- Shipping and Receiving Proficiency
- Food and beverage preparation
- POS system expertise
- Call Center Operations
- Retail Sales
- Document and File Management
- Fulfillment Processing
- Order Picking
Certificates
- Wave Certified
- First Aid/ CPR
- Forklift Certification
Timeline
Patient Dining Associate (PDA) - Morrison Healthcare
11.2023 - Current
Customer Account Representative - Comcast
04.2023 - 08.2024
Fulfillment Associate/General Merchandiser - Target
10.2021 - 04.2023
Shift Supervisor - KaleMeCrazy
02.2020 - 09.2021
Team Leader - Pacific Bells
08.2018 - 10.2019
Strayer University - Bachelor of Science, Environmental Biology
Hinds Community College - Associate of Applied Science, Biology