JOHNATHAN PETERKIN
Brooklyn
Summary
Dynamic professional with a proven track record in streamlining warehouse operations and enhancing order fulfillment efficiency. Expertise in inventory management and order processing has led to significant improvements in workflow and customer satisfaction. Recognized for exceptional organizational skills, attention to detail, and the ability to ensure accurate and timely deliveries. Committed to leveraging operational experience and a strong work ethic in a long-term role that offers opportunities for career growth and contributes to overall company success.
Overview
11
11
years of professional experience
Work History
General Merchandise / Fulfillment Associate
Target
Brooklyn, NY
05.2023 - 07.2025
- Managed online order fulfillment, Drive-Up orders, and in-store pickup requests in a high-volume retail environment while maintaining speed and accuracy standards
- Assisted customers with product inquiries, inventory availability, store navigation, and issue resolution to ensure positive customer experiences
- Stocked, replenished, organized, and maintained merchandise across multiple departments while ensuring accurate inventory presentation
- Supported shipment unloading, inventory processing, backroom organization, and merchandise preparation for the sales floor
- Maintained visual merchandising standards, pricing accuracy, promotional displays, and organized sales floor presentation
- Collaborated with management and team members to meet daily productivity goals and operational expectations
- Oversaw inventory management, ensuring product availability and accuracy for customer fulfillment.
- Trained and mentored new associates on operational procedures and safety protocols.
Overnight Maintenance Associate
JCPenney
Brooklyn, NY
03.2016 - 11.2018
- Maintained store cleanliness, safety, and overnight operational standards across customer and employee areas
- Performed floor care duties including vacuuming, buffing, mopping, waxing, and polishing while operating maintenance equipment safely
- Assisted with overnight merchandising projects, inventory movement, and store recovery operations to prepare the store for opening
- Supported overnight operational tasks independently while consistently meeting deadlines and company standards
- Oversaw nightly store maintenance, ensuring cleanliness and safety standards met consistently.
- Performed floor care duties, including vacuuming, buffing, mopping, waxing, and polishing while operating maintenance equipment safely
Overnight Stock Associate
JCPenney
Brooklyn, NY
02.2018 - 09.2018
- Unloaded merchandise shipments and organized inventory efficiently within stockroom and sales floor locations
- Assisted with overnight inventory replenishment, merchandising execution, and product placement according to company standards
- Maintained accurate inventory organization and ensured merchandise was properly labeled and sales-floor ready
- Managed inventory replenishment to maintain optimal stock levels throughout the store.
- Operated forklifts and pallet jacks to efficiently transport merchandise within the stockroom.
Manager
Macy’s
Brooklyn, NY
03.2017 - 11.2017
- Led cross-functional teams to streamline operational processes and improve efficiency.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Analyzed performance metrics to identify areas for process improvements and cost reduction.
- Mentored junior staff, fostering professional development and enhancing team productivity.
- Coordinated project timelines and resources, ensuring alignment with organizational objectives.
- Conducted regular training sessions to enhance employee skills and knowledge base.
- Spearheaded implementation of new software tools to optimize workflow management systems.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Established key performance indicators to measure success of operational strategies and initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier / Sales Associate
Macy’s
Brooklyn, NY
03.2015 - 01.2016
- Processed customer transactions accurately and efficiently while maintaining strong customer service standards
- Assisted customers with purchases, returns, exchanges, and payment processing
- Supported front-end operations and maintained organized checkout areas during high-volume periods
- Processed customer transactions efficiently using POS systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
Sales Representative
Verizon
Brooklyn, NY
02.2014 - 06.2014
- Assisted customers with wireless devices, accessories, mobile plans, and service upgrades based on customer needs
- Educated customers on product features, pricing options, and promotional offers
- Built strong customer relationships through professional communication and customer support
- Developed and maintained strong customer relationships, enhancing client satisfaction and loyalty.
- Provided expert product knowledge, guiding customers in selecting optimal solutions for their needs.
Education
Buisness Administration
Brooklyn College
Brooklyn, NY05.2028
High School Diploma -
John Dewey High School
Brooklyn06.2013
Skills
- Operations & Retail Support
- Inventory Management
- Fulfillment & Online Orders
- Shipment Processing
- Stockroom Operations
- Customer Service
- Merchandising
- Team Collaboration
- Problem Solving
- Communication Skills
- Microsoft Office
- High-Volume Operations
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Customer service
- Flexible schedule
- Issue resolution
- Friendly and courteous
- Time management
- Order picking skills
- Quality control
- Punctual and reliable
- Work prioritization
- Detail-oriented
- Relationship building
- Material handling
- Equipment operation
- Order fulfillment
- Fulfillment processing
- Team leadership
Timeline
General Merchandise / Fulfillment Associate
Target
05.2023 - 07.2025
Overnight Stock Associate
JCPenney
02.2018 - 09.2018
Manager
Macy’s
03.2017 - 11.2017
Overnight Maintenance Associate
JCPenney
03.2016 - 11.2018
Cashier / Sales Associate
Macy’s
03.2015 - 01.2016
Sales Representative
Verizon
02.2014 - 06.2014
Buisness Administration
Brooklyn College
High School Diploma -
John Dewey High School