James Wilhelm
General Merchandise/Fulfillment Team Leader
Scottsbluff,NE
Summary
Experienced Team Leader with over 10 years of experience in customer service . Excellent reputation for resolving problems and improving customer satisfaction. Problem solver with a go getter attitude. Team player willing to help others become successful. Goal oriented with a competitiveness to strive for better.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
General Merchandise/Fulfillment Team Leader
Target
Scottsbluff, NE
12.2016 - Current
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Held Team accountable based on standards set by me or by the company.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources and presented results.
Education
High School Diploma -
Scottsbluff Senior High School
Scottsbluff, NE 08.2009 - 05.2013
Skills
Retail management
Vendor negotiation
Trend assessment
Planning and Coordination
Maintenance and Repair
Critical Thinking
Teamwork and Collaboration
Self-Motivated
Problem-Solving
Customer Service
Timeline
General Merchandise/Fulfillment Team Leader
Target
12.2016 - Current
High School Diploma -
Scottsbluff Senior High School
08.2009 - 05.2013