Melissa Santiago
La Verne,CA
Summary
Dynamic leader with a proven track record at Target, adept in merchandise planning and retail management. Excelled in driving sales through innovative promotional strategies and meticulous stock control. Skilled in staff training, showcasing adaptability and flexibility. Achieved significant performance improvements by focusing on team motivation and customer satisfaction.
Overview
21
21
years of professional experience
Work History
General Merchandise Team Leader
Target
La Verne, CA
06.2012 - 01.2025
- Developed and implemented merchandising strategies to increase sales.
- Participated in weekly meetings with other team leaders to discuss progress and any challenges faced by the team.
- Ensured that all employees were properly trained in their roles and responsibilities. Coached and motivated team members to ensure customer service excellence.
- Monitored store performance to identify areas of improvement.
- Tracked inventory levels, and maintained merchandise displays, stock levels, and product pricing.
- Conducted regular audits of store operations to promote compliance with company policies and procedures.
- Analyzed sales data to determine potential areas for growth and development.
- Resolved customer complaints in a timely manner and ensured customer satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
LVN
Superior Home Health
Upland, CA
07.2012 - 07.2013
- Verified insurance coverage prior to patient visits.
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
Teaching Assistant
UC Santa Cruz Child Care Center
Santa Cruz, CA
09.2005 - 06.2006
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Engaged children in creative activities such as arts and crafts, music and movement, dramatic play.
- Supervised indoor and outdoor playtime activities for children.
Retail Assocaite
Ross Stores
San Dimas, CA
06.2005 - 08.2005
- Managed merchandise readiness prior to floor placement.
- Delivered exceptional customer support to enhance client satisfaction.
Medical Billing Clerk
ENE Medical Billing
San Dimas, CA
06.2004 - 06.2005
- Managed and organized physical and digital filing systems for easy access and retrieval.
- Updated and revised file categorization and storage protocols as needed.
Education
Associate of Science - Sciences And Mathematics
Citrus College
Glendora, CA06-2009
Skills
- Merchandise planning
- Performance analysis
- Promotional strategies
- Stock control Inventory management
- Staff training
- Adaptability and flexibility
- Retail management
Timeline
LVN
Superior Home Health
07.2012 - 07.2013
General Merchandise Team Leader
Target
06.2012 - 01.2025
Teaching Assistant
UC Santa Cruz Child Care Center
09.2005 - 06.2006
Retail Assocaite
Ross Stores
06.2005 - 08.2005
Medical Billing Clerk
ENE Medical Billing
06.2004 - 06.2005
Associate of Science - Sciences And Mathematics
Citrus College
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