Heaven Dupree McCleese
The Bronx
Summary
Dedicated and community-driven professional with experience in outreach, client engagement, and public service. Passionate about building meaningful relationships, connecting individuals with vital resources, and collaborating with diverse community partners to create positive change. Aspires to play an active role in reshaping communities by supporting successful reentry, fostering personal growth, reducing violence and recidivism, and empowering individuals to achieve long-term stability and success.
Overview
4
4
years of professional experience
Work History
Outreach Worker
The Fortune Society
01.2026 - Current
- Conducted community outreach and recruitment by traveling to parole and probation offices, correctional facilities, and community events to engage formerly incarcerated and criminal justice-impacted individuals. Completed program intakes, assessed participant needs, and connected clients to reentry services and community resources.
- Managed participant referrals, follow-up services, and case documentation while maintaining accurate records and updating program spreadsheets and databases. Coordinated with internal departments and external service providers to ensure timely access to housing, employment, education, benefits, and supportive services.
- Represented the organization as an active member of the Bronx County Reentry Task Force, collaborating with community partners, government agencies, and stakeholders to strengthen reentry initiatives. Built relationships with participants through trauma-informed, client-centered engagement while promoting successful community reintegration.
Unarmed Security Guard
Securitas Security Services
08.2025 - 09.2025
- Maintained a safe and secure environment during sporting events and special events by monitoring assigned areas and enforcing stadium policies. Responded promptly to incidents and security concerns.
- Screened guests at entry points, verified tickets and credentials, and conducted bag inspections to ensure compliance with security procedures. Provided courteous assistance while managing large crowds.
- Patrolled designated areas to identify potential safety risks and reported suspicious activity or emergencies to supervisors and law enforcement when necessary. Helped ensure the safety of thousands of guests, staff, and visitors.
Group Facilitator
The Women's Project (Mental Health and Trauma Resilience)
06.2023 - 09.2025
- Facilitated women's trauma resilience and mental health awareness groups 3 evenings per week (5:00–7:00 PM) in a safe, supportive environment. Encouraged open discussion, peer connection, and emotional healing.
- Led structured discussions and psychoeducational activities focused on coping skills, resilience, and emotional wellness. Fostered participant engagement and promoted a trauma-informed approach to recovery.
- Created an inclusive, nonjudgmental space where participants felt supported and empowered to share their experiences. Connected individuals with appropriate resources while promoting self-advocacy and overall well-being.
Membership Associate
BJ's Wholesale
12.2024 - 04.2025
- Facilitated member onboarding processes to enhance customer experience and retention.
- Managed membership inquiries, resolving issues efficiently to maintain high satisfaction levels.
- Coordinated promotional events, increasing member engagement and driving sales initiatives.
- Trained new associates on policies, procedures, and best practices for membership services.
Sales Associate
CVS
04.2023 - 10.2024
- Delivered exceptional customer service by assisting customers with product selection, answering questions, and resolving concerns.
- Maintained a friendly, professional shopping experience.
Operated cash registers, processed transactions accurately, and handled cash, credit, and returns in accordance with company policies. Balanced registers while ensuring efficient checkout service.
- Stocked merchandise, maintained organized store displays, and monitored inventory to keep shelves fully replenished. Supported daily store operations while maintaining cleanliness and safety standards.
Youth Mentor
Academy For Scholarship And Entrepreneurship
09.2023 - 06.2024
- Mentored incoming freshmen by helping them adjust to high school routines, expectations, and responsibilities. Served as a welcoming and dependable source of support.
- Led and created orientation activities and group discussions to encourage student involvement and build positive relationships. Answered questions and connected students with helpful school resources.
- Promoted an inclusive school environment by modeling leadership with a team, respect, and effective communication. Helped freshmen develop confidence, problem-solving skills, and a sense of belonging.
Office Assistant Intern
Exodus Transitional Community
11.2022 - 02.2023
- Assisted in daily office operations by managing correspondence and scheduling appointments.
- Supported team members by organizing files and maintaining accurate records.
- Handled incoming communications, ensuring timely responses to inquiries and requests.
- Coordinated community events, including arranging flyers and preparing materials.
- Conducted Outreach to obtain New Youth Clients to refer to Programs
Education
High School Diploma -
Academy For Scholarship And Entrepreneurship
921 East 228th Street01-2024
Skills
- Community health
- Outreach strategies
- Client advocacy
- Community engagement
- Leadership
- Communication
- Youth advocacy
- Trauma-informed care
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Analytical thinking
- Conflict resolution
- Computer literacy
- Professionalism
Timeline
Outreach Worker
The Fortune Society
01.2026 - Current
Unarmed Security Guard
Securitas Security Services
08.2025 - 09.2025
Membership Associate
BJ's Wholesale
12.2024 - 04.2025
Youth Mentor
Academy For Scholarship And Entrepreneurship
09.2023 - 06.2024
Group Facilitator
The Women's Project (Mental Health and Trauma Resilience)
06.2023 - 09.2025
Sales Associate
CVS
04.2023 - 10.2024
Office Assistant Intern
Exodus Transitional Community
11.2022 - 02.2023
High School Diploma -
Academy For Scholarship And Entrepreneurship