Heaven Griffin
Jacksonville,FL
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
Jacksonville, FL
04.2020 - Current
- Packaged products efficiently, ensuring accuracy and adherence to quality standards.
- Implemented best practices for packaging materials, reducing waste and improving sustainability efforts.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Analyzed complex problems and devised effective solutions to enhance operational efficiency.
- Collaborated with cross-functional teams to identify root causes and implement corrective actions.
- Led training sessions for staff on best practices in troubleshooting and issue resolution techniques.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Utilized problem solving skills to make sure packages get to customers on time
- Processed damages within company regulations.
- Resolved complex issues within a customers order.
- Reached out to other departments within the warehouse to insure to locate customers items.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Assisted team in daily sales operations and customer service initiatives
- Completed end of shift reports and emails.
Supervisor
Steve Madden
Jacksonville, FL
06.2019 - 04.2020
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on product knowledge and customer service standards.
- Implemented inventory management processes, enhancing stock accuracy and availability.
- Monitored sales performance, identifying trends to optimize merchandising strategies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Coordinated store opening procedures, ensuring compliance with operational standards.
- Managed inventory organization and display setups for optimal customer experience.
- Implemented effective merchandising strategies to enhance product visibility.
- Conducted regular inspections to maintain cleanliness and safety standards in the store.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Consistently met or exceeded established sales targets by developing effective sales techniques and motivating team members to perform at their best.
- Managed end-of-day cash reconciliation, ensuring accuracy in financial reporting.
- Oversaw store closing procedures, maintaining compliance with operational standards.
- Coordinated with team members to ensure timely completion of closing tasks and maintenance schedules.
- Developed checklists for closing procedures, improving consistency and clarity for staff execution.
- Addressed any maintenance or cleaning needs that arose during the close of business, keeping facilities in top condition.
- Completed detailed end-of-day reports, verifying sales totals matched cash drawer amounts for accurate recordkeeping.
- Responsible for locking up the store securely, ensuring all doors, windows, alarms were properly set to prevent unauthorized entry or thefts overnight.
- Managed restocking efforts after-hours to ensure optimal product availability for the following business day.
Sales Associate /Supervisor
Charlotte Russe
Jacksonville, FL
10.2018 - 04.2019
- Opened store and ensured readiness for daily operations.
- Closing cash wrap and handling bank deposits
- Assigned daily task and sales goals
- Assisted team in daily sales operations and customer service initiatives.
- Supported training of new associates on sales techniques and store policies.
- Collaborated with management to ensure visual merchandising standards were met.
- Engaged customers to build rapport and enhance shopping experience.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL03-2017
Skills
- Complex Problem-solving
- Works well in fast paced environments
- Team player
- Training and mentoring
- Inventory tracking
Timeline
Warehouse Associate
Amazon
04.2020 - Current
Supervisor
Steve Madden
06.2019 - 04.2020
Sales Associate /Supervisor
Charlotte Russe
10.2018 - 04.2019
High School Diploma -
Terry Parker High School