Heaven Gutierrez
San Jose,CA
Summary
Dedicated Medical Assistant with 5 years of clinical and administrative experience in diverse healthcare settings. Skilled in patient intake, EHR documentation, medication reconciliation, and scheduling. Proven ability to support providers efficiently while delivering patient-centered care in fast-paced environments.
Overview
7
7
years of professional experience
Work History
LEAD / SOLE MEDICAL ASSISTANT
Dr. Ramtin Agah & Dr Ravin Agah
San Jose, CA
08.2024 - Current
- Acted as the sole medical assistant in a dual-specialty primary care and cardiology concierge practice, supporting two physicians with clinical and administrative tasks.
- Perform complete patient intake and rooming, including vital signs, medical history, medication reconciliation, and chief complaint assessment.
- Captured comprehensive patient histories and vital signs to support physician evaluation during consultations.
- Prepare for patient exams, clean up after clinical procedures, including injections, ECGs, stress-test preparation, wound care, and other cardiology and primary-care procedures.
- Supported physicians by providing hands-on assistance during patient examinations and minor medical procedures.
- Manage insurance authorizations for medications, diagnostic tests, imaging, cardiology studies, and referrals to ensure timely approvals and continuity of care.
- Coordinate patient scheduling, clinical workflows, provider communication, and daily operational needs for both physicians.
- Maintain exam-room supplies, inventory, ordering, and equipment readiness across both specialties.
- Documented clinical encounters accurately in the EHR, supporting chart preparation and follow-up task completion for efficient patient management.
- Process prescriptions, coordinate refills, and medication-refill coordination with pharmacies and providers.
- Provide patient education, and communicate with patients and their families to deliver instructions and promote patient understanding.
- Resolved patient complaints and enhanced service quality by addressing concerns promptly and effectively.
MEDICAL ASSISTANT
Dr. Harmeet Sachdevs
San Jose, CA
01.2023 - 01.2024
- Coordinate care for a caseload of 15+ patients per day, including scheduling and timely follow-up.
- Managed appointment reminders, copay collections, work queues, and no-show reduction efforts to enhance patient attendance.
- Handled physician referrals and service pre-certifications.
- Provide patient education regarding treatment plans, medications, and wellness practices.
- Manage appointment reminders, point-of-service copay collections, work queues, and no-show reduction efforts.
- Coordinated care for a caseload of 15+ patients daily, ensuring timely scheduling and follow-up.
- Operate multi-line phone systems, schedule appointments, respond to emails, and maintain clear patient communication.
- Process physician referrals and service pre-certifications as needed.
- Provided education to patients on health practices and treatments. on treatment plans, medications, and wellness practices to promote understanding and adherence.
FRONT DESK RECEPTIONIST
Forest Surgery
San Jose, CA
01.2022 - 01.2023
- Opened surgery center, ensuring smooth operations through reliability and accountability.
- Managed appointments and performed bookkeeping.
- Scheduled and organized patient appointments for efficiency. and performed bookkeeping.
- Created and maintained electronic and physical filing systems for organized patient information.
FLOAT MEDICAL ASSISTANT / PATIENT SERVICE REPRESENTATIVE / SURGERY SCHEDULER
University Healthcare Alliance
San Jose, CA
01.2021 - 01.2022
- Maintained medical records and managed supplies in compliance with HIPAA regulations to ensure patient confidentiality.
- Supported healthcare teams with patient care and procedural assistance.
- Maintained medical records and controlled supplies while following HIPAA requirements.
- Processed internal and external mail and faxes, including lab results and medication refill requests, to facilitate timely patient care.
- Supported healthcare teams by assisting with patient care and procedures to enhance overall service delivery.
MEDICAL ASSISTANT
Form, Hand, Wrist, & Elbow Institute
Fremont, CA
01.2020 - 01.2021
- Administered injections, medications, and treatments as directed by physicians.
- Administered injections, medications, and treatments according to physician orders.
- Assisted medical staff with minor surgical procedures.
- Maintained accurate medical records through efficient filing, charting, transcription, and EHR data entry to support patient care.
- Sterilized exam rooms and medical equipment and removed sutures and staples.
- Coordinated with departments to streamline operations and enhance patient flow.
- Sterilized exam rooms and medical equipment, ensuring compliance with health standards, and removed sutures and staples to aid in patient recovery.
MEDICAL ASSISTANT TRAINING
Lewis A. Ososky Pediatrics
Los Gatos, CA
08.2020 - 10.2020
- Completed a 160-hour Medical Assistant program with 2 months of hands-on training in a busy pediatric clinic.
- Facilitated patient interactions by answering questions, scheduling appointments, and efficiently greeting and rooming patients.
- Performed COVID-19 screening and triage as needed and supported sanitation protocols.
- Performed COVID-19 screening and triage and supported sanitation protocols.
- Answered patient questions, scheduled appointments, and greeted and roomed confirmed patients.
- Maintained accurate inventory levels of office supplies to ensure availability for daily operations. of office supplies to ensure adequate stock levels. and replenished prescribed medicines.
FRONT DESK OFFICE MANAGER
In Health Clinic
San Jose, CA
01.2023
- Oversaw daily front-office operations, collaborating with management, financial services, insurance, and compliance teams to ensure seamless workflow.
- Directed front-desk appointments, guest services, and telephone operations to enhance visitor experience and service efficiency.
- Prepared monthly reports and managed department budgeting to support financial planning and resource allocation.
- Scheduled patient appointments and managed medical records to maintain organization and efficiency.
- Compiled monthly financial reports and managed departmental budgets to support operational planning.
Education
160-Hour Medical Assistant Training Program -
Lewis A. Ososky Pediatrics
Los Gatos, CASkills
- EHR documentation
- Patient triage
- Referral management
- Patient scheduling
- Medical records management
- Medication reconciliation
- Procedural support
- Surgical clearances
- Patient education
- HIPAA compliance
- Medical Terminology
- CPR certification
Timeline
LEAD / SOLE MEDICAL ASSISTANT
Dr. Ramtin Agah & Dr Ravin Agah
08.2024 - Current
MEDICAL ASSISTANT
Dr. Harmeet Sachdevs
01.2023 - 01.2024
FRONT DESK OFFICE MANAGER
In Health Clinic
01.2023
FRONT DESK RECEPTIONIST
Forest Surgery
01.2022 - 01.2023
FLOAT MEDICAL ASSISTANT / PATIENT SERVICE REPRESENTATIVE / SURGERY SCHEDULER
University Healthcare Alliance
01.2021 - 01.2022
MEDICAL ASSISTANT TRAINING
Lewis A. Ososky Pediatrics
08.2020 - 10.2020
MEDICAL ASSISTANT
Form, Hand, Wrist, & Elbow Institute
01.2020 - 01.2021
160-Hour Medical Assistant Training Program -
Lewis A. Ososky Pediatrics