Heaven Hendricks
New York
Summary
Dynamic entrepreneur with a proven track record at Ari Kreations, excelling in brand building and strategic thinking. Developed customized solutions that enhanced customer loyalty and drove sales growth. Adept in social media management and customer relations, fostering strong vendor partnerships to ensure timely service delivery.
Overview
6
6
years of professional experience
Work History
Entrepreneur
Ari Kreations
04.2020 - Current
- Analyzed market trends and competitor data to develop competitive pricing strategies.
- Collaborated with clients to identify their needs and develop customized solutions.
- Established strong relationships with vendors and suppliers to ensure timely delivery of products and services.
- Devised strategies for increasing customer loyalty through excellent service delivery.
Assistant
Summer Youth Employment Program
07.2021 - 08.2021
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Utilized excellent communication skills to coordinate with various departments.
Clerical Associate
Summer Youth Employment Program
07.2022 - 08.2022
- Maintained accurate inventory of supplies by tracking orders and restocking shelves regularly.
- Prepared agendas for meetings and took minutes during sessions to ensure proper documentation.
- Provided superior customer service by responding to inquiries in an efficient manner.
- Entered information into client database accurately while ensuring confidentiality of records was maintained.
Bakery Assistant
Carleigh Sweet Treats
07.2022 - 09.2024
- Followed precise instructions from head baker when producing items.
- Developed creative ideas for new products that increased sales revenue.
- Performed daily maintenance tasks such as cleaning and sanitizing surfaces, utensils and equipment.
- Ensured all food safety regulations were followed during production process.
Sales Associate
Foot Locker
05.2023 - 07.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Store Associate
Shake Shack
01.2024 - 02.2024
- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Performed general store maintenance for clean store appearance.
Education
High School Diploma -
Frederick Douglass Academy Secondary School
New York, NY06-2023
Skills
- Brand building
- Social media management
- Team development
- Strategic thinking
- Customer relations
- Problem-solving abilities
Timeline
Store Associate
Shake Shack
01.2024 - 02.2024
Sales Associate
Foot Locker
05.2023 - 07.2023
Clerical Associate
Summer Youth Employment Program
07.2022 - 08.2022
Bakery Assistant
Carleigh Sweet Treats
07.2022 - 09.2024
Assistant
Summer Youth Employment Program
07.2021 - 08.2021
Entrepreneur
Ari Kreations
04.2020 - Current
High School Diploma -
Frederick Douglass Academy Secondary School