Oluwapamilerin onigbanjo

Founded and operated an independent fashion brand, managing the brand across sales, marketing, creative direction, product development, customer experience, and day-to-day operations.

• Develop and execute the brand's overall creative and visual identity, maintaining a consistent point of view across products, campaigns, social media, and customer-facing experiences.
• Manage the full customer journey, from product presentation and customer communication to sales, fulfillment, and post-purchase service.
• Interacted directly with customers to gather insights on preferences, purchasing behavior, and product demand, applying findings to enhance future products and marketing strategies.
• Develop product concepts, including apparel, graphics, embroidery, patches, materials, colorways, and overall garment presentation.
• Plan and direct photoshoots and marketing campaigns, collaborating with photographers, models, stylists, and other creatives.
• Participate directly in styling and creative direction, ensuring products are presented in a way that communicates the intended identity of the brand.
• Developed marketing concepts to attract customers, raise product awareness, and effectively communicate brand value.
• Handle pricing, product positioning, promotions, inventory planning, and product launches.
• Communicate directly with customers regarding product details, sizing, availability, purchases, and general questions.
• Analyzed customer response and sales performance to identify products, designs, and marketing strategies that resonate with target audience.
• Work independently in a fast-paced environment while managing multiple responsibilities and deadlines simultaneously.
• Develop strong customer relationships through authentic communication and a deep understanding of the brand's target consumer.

Deliver professional, personalized service to hotel guests and clients in a fast-paced environment.

• Delivered high-level customer service in luxury hospitality environment, demonstrating professionalism, efficiency, communication, and attention to detail.
• Communicate effectively with customers while handling multiple requests and priorities simultaneously.
• Maintained professional appearance and demeanor, enhancing company representation and guest experience.
• Work efficiently during high-volume periods while maintaining accuracy and a positive customer experience.
• Resolved customer concerns and communicated with team members to ensure seamless service delivery.
• Demonstrate reliability, adaptability, and strong attention to detail in a customer-facing environment.

Welcomed customers and provided personalized assistance based on their individual style, needs, and purchasing preferences.

• Built relationships with customers through genuine communication and strong knowledge of products, fit, styling, pricing, and availability.
• Assisted customers in selecting complete outfits and recommended complementary products, enhancing overall sales volume.
• Delivered customer-focused retail service in a fast-paced fashion environment while developing a strong understanding of customer behavior, product presentation, and fashion retail operations.
• Provided accurate information regarding product features, pricing, sizing, availability, promotions, and store policies.
• Leveraged knowledge of current fashion trends to empower customers in making informed purchasing decisions.
• Supported daily sales goals by actively engaging customers and identifying opportunities to cross-sell and upsell relevant products.
• Worked collaboratively with the sales team during high-volume periods to maintain efficient customer service and store operations.
• Shared customer feedback and product requests with management to align inventory with consumer preferences and enhance merchandise offerings.
• Adapted quickly to changing priorities, high customer volume, new product launches, and varying store demands.

Drove store sales goals by proactively engaging customers and recommending complementary products.

• Engaged customers to assess needs and recommended footwear and apparel tailored to personal style and intended use.
• Provided sales and customer service in a high-volume footwear and apparel environment with a focus on product knowledge, customer relationships, and achieving sales objectives.
• Used consultative selling techniques to recommend additional products and create complete looks.
• Assisted customers through the purchasing process while delivering a positive and knowledgeable experience.
• Established customer trust through effective communication and in-depth product knowledge, focusing on helping customers find ideal products.
• Developed strong product knowledge and stayed informed on new releases, product features, pricing, and promotions.