Heaven Hoyt
Lincoln,NE
Overview
4
4
years of professional experience
Work History
Professional House Cleaner / Shift Lead & Trainer
Kristen’s Cleaning
Lincoln, NE
08.2023 - 08.2024
- Trained new employees on company policies, safety standards, and efficient cleaning techniques to ensure consistent quality and performance.
- Led shift operations by assigning tasks appropriately based on employee experience levels and workload demands.
- Maintained accountability for team performance by conducting quality checks and ensuring adherence to established procedures.
- Communicated professionally with clients, addressing concerns and resolving issues to maintain positive client relationships.
- Demonstrated strong time management, organization, and leadership while balancing responsibilities as a part-time employee and student.
Barista
Starbucks
York & Lincoln, NE
05.2020 - 06.2023
- Delivered high-quality customer service in a fast-paced environment while multitasking between beverage preparation, register operations, and customer engagement.
- Actively fostered a welcoming, inclusive environment by ensuring all customers were treated with dignity, respect, and care.
- De-escalated upset customer situations using effective communication and problem-solving skills.
- Recognized as Employee of the Quarter within the first six months for reliability, teamwork, and performance excellence.
Education
Bachelor of Science - Nursing Prerequisites Coursework
University of Nebraska–Lincoln (UNL)
Lincoln, NESome College (No Degree) - General Studies Coursework
University of Nebraska At Omaha (UNO)
Omaha, NESome College (No Degree) - Dual Credit & Summer Coursework
Southeast Community College (SCC)
Lincoln, NEBachelor of Science in Nursing - Traditional Program
University of Nebraska Medical Center (UNMC)
Omaha, NE05.2026
Skills
- Patient Assessment & Safety
- IV Insertion & Medication Administration
- Electronic Health Record (EHR) Documentation
- Patient Education & Advocacy
- Team Collaboration & Communication
- Adaptability in High-Pressure Environments
- Attention to Detail & Pattern Recognition
- Time Management & Organization
- Chemical handling
- Reliability and punctuality
- Project management
- Quality assurance
CLINICAL EXPERIENCE
- Bachelor of Science in Nursing Program – UNMC
- Clinical Rotations (760+ Hours)
- Settings: Emergency Care, ICU, Acute Care, Medical-Surgical, Pediatrics, Mental Health, Labor & Delivery
- Performed hands-on patient care including IV insertion, medication administration, wound care, ostomy care, IJ discontinuation, patient education, and electronic charting.
- Conducted focused patient assessments, monitored vital signs, identified changes in patient condition, and communicated findings to nursing staff and instructors.
- Collaborated with interdisciplinary healthcare teams to support safe, patient-centered care in fast-paced and high-acuity environments.
- Demonstrated strong attention to detail, adaptability, and professionalism while managing multiple priorities and learning new clinical skills.
Timeline
Professional House Cleaner / Shift Lead & Trainer
Kristen’s Cleaning
08.2023 - 08.2024
Barista
Starbucks
05.2020 - 06.2023
Bachelor of Science - Nursing Prerequisites Coursework
University of Nebraska–Lincoln (UNL)
Some College (No Degree) - General Studies Coursework
University of Nebraska At Omaha (UNO)
Some College (No Degree) - Dual Credit & Summer Coursework
Southeast Community College (SCC)
Bachelor of Science in Nursing - Traditional Program
University of Nebraska Medical Center (UNMC)