Destiny Otero
Goldsboro,NC
Summary
Dependable, detail‑focused worker seeking my first role as an Evidence Technician. I bring strong organization skills, a willingness to learn, and a consistent record of doing the job right. I strive to put my best foot forward in all areas of the job.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Professional House Cleaner
It's Your Destiny Cleaning
Burlington, NC
02.2017 - Current
- I run a small business of my own, cleaning houses. I do standard and deep cleans. I am very detail oriented and I make sure that I cover all things in the home with a checklist that you or I can provide.
Assistant Property Manager
Stintino Management LLC
Goldsboro, NC
11.2024 - 10.2025
- I helped look over properties for this company. I went on site to take pictures of any damages or things that needed to be cleaned. I also handled calling people for delinquent payments, calling maintenance for maintenance request, helping maintain tenant request, answering phones, taking and depositing payments into the business account.
Medical Office Receptionist
Charles drew clinic
Burlington, NC
03.2022 - 06.2024
- I answered phones, booked appointments and filed paperwork. I also helped with the rooms by cleaning them and getting them ready for the next patient to come in. I helped bring in things the doctor would need for exams as well.
On-Site Supervisor
Surge Staffing Temp Agency
Burlington, NC
02.2021 - 12.2023
- I was previously an On-site supervisor at a production plant for Surge Staffing. My job varied between managing all of the current employees that are sent to the plant to work via each approved work ticket. I was responsible for setting lines, and making sure all employees are showing up to work on time, fixing weekly and daily time sheets, I also sent and edited resumes of all employees, as well as keeping track of all work being done on each work site, and made sure all employees were safe and satisfied with their current position and location.
PCA Personal Care Assistant
The Oaks of Alamance
Burlington, NC
03.2017 - 10.2019
- I assisted elderly people in getting ready each morning, bathing, feeding, changing and helping them get back and forth to their daily activities. I also communicated with families about personal care for their loved ones as well as help put together safety plans for residents.
Plasma Processor
Immunotek
Burlington, NC
01.2017 - 04.2018
- I learned how to properly read the amount of protein in each candidate's blood, I also learned the requirements to donate plasma, once requirements were met I created donation profiles for each candidate to move forward. I made sure that all supplies were adequate and kept at the proper temperature so no supplies would waste.
Customer Service Representative
Conduit Global (Work from home)
McLeansville, NC
01.2014 - 01.2017
- Responsible for excellent customer service.
- Answer the phones to help resolve problems that they need help with.
- Knowledgeable of the products and service for Verizon Wireless.
- Used computer system to input information and resolve customer problems and concerns.
- Technical support to troubleshoot cell phones for Verizon Wireless.
- Problem solving
- Work from home position
Sales Representative/ Floor manager
Tommy Hilfiger
Mebane, NC
01.2011 - 01.2012
- Used a cash register and handled cash and credit/debit purchases.
- Responsible for excellent customer service.
- Knowledgeable about the products within the store.
Education
Diploma - Pharmacy technician
Lenior community college
Kinston, NC04-2026
High school diploma - undefined
Southern alamance high school
Graham, NC08-2013
Criminal Justice - Criminal Justice
Lenior Community College
05-2026
Skills
- Data entry
- Medical terminology
- Warehouse management system
- Office activity coordination
- Communication skills
- Multi-line phone systems
- Working with high schoolers
- Basic math
- Intake
- Behavior management
- Property leasing
- Correspondence management
- Cleaning Experience
- Google Docs
- Filing
- Cash handling
- Writing skills
- Time management
- Care plans
- Negotiation
- Process improvement
- Employee orientation
- Attention to detail
- Public speaking
- Microsoft Outlook
- Healthcare support
- Patient service
- Physiology knowledge
- Grammar Experience
- Ellucian
- Intelligence experience
- Office management
- Office experience
- Classroom management
- Accounting software
- Maintaining patient confidentiality
- Medical billing
- Personal assistant experience
- Working with people with disabilities
- Mobility assistance
- Recruiting
- Patient interaction
- Teaching
- Medical administrative support
- Cashiering
- Medical scheduling
- Compliance management
- Property management
- Computer operation
- Leadership
- Compliance management implementation
- AS400
- E-commerce
- Computer skills
- Process optimization
- Working with individuals with neurodevelopmental disorders
- Managing patient records
- Transportation risk assessment implementation
- HCPCS
- Dressing assistance
- Conflict management
- Medical office management
- Interviewing
- Social services
- Microsoft Powerpoint
- Clinic
- FMCSA (Federal Motor Carrier Safety Administration) regulations
- Organizational skills
- Marketing
- Google Calendar
- Guest relations
- Fleet management
- Accounting
- Presentation skills
Certification
- Driver's license
- PCA
- Driver's License
- First Aid Certification
- Certified Bookkeeper
- OSHA 30
Timeline
Assistant Property Manager
Stintino Management LLC
11.2024 - 10.2025
Medical Office Receptionist
Charles drew clinic
03.2022 - 06.2024
On-Site Supervisor
Surge Staffing Temp Agency
02.2021 - 12.2023
PCA Personal Care Assistant
The Oaks of Alamance
03.2017 - 10.2019
Professional House Cleaner
It's Your Destiny Cleaning
02.2017 - Current
Plasma Processor
Immunotek
01.2017 - 04.2018
Customer Service Representative
Conduit Global (Work from home)
01.2014 - 01.2017
Sales Representative/ Floor manager
Tommy Hilfiger
01.2011 - 01.2012
High school diploma - undefined
Southern alamance high school
Diploma - Pharmacy technician
Lenior community college
Criminal Justice - Criminal Justice
Lenior Community College
Additional Information
- Authorized to work in the US for any employer
- Skills
- Competent with Windows, and Mac.
- Knowledgeable of Microsoft Office and all of its functions.
- On the scholar's list and in a part of the Honors program at my school.
- Fast pace learner.
- Eager to learn and advance to different levels within the company.