Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
BusinessAnalyst
Sumeirra Gossett

Sumeirra Gossett

Tampa,Florida

Summary

Results and goal-oriented licensed insurance professional with over 2 years of demonstrated sales, customer service, time management,and effective communication skills. High-energy inventory and logistics manager with a proven track record of inventory control optimization expertise. Strong background in fraud prevention servicing banking products and lowering client account risk.

Overview

5
5
years of professional experience
1
1

Insurance license (Life and Health)

1
1

Forklift Certification

Work History

Professional House Cleaner

SueJoy Clean LLC
Tampa , FL
05.2023 - Current
  • Engaged in entrepreneurial pursuits with a focus on improving my customer service and tech skills while studying business development.
  • Determined business plan, mission statement, and vision.
  • Mapped income generating strategies to grow revenue.
  • Sourced initial funding to get business up and running while planning initial structure.
  • I am eager to work and currently seeking new employment opportunities to leverage the skills set i developed during my entrepreneurial endeavors.
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
  • Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
  • Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
  • Provided exceptional customer service while addressing specific cleaning requests from clients.

Customer service/Licensed Insurance Agent

Kore Financial
Tampa, FL
08.2022 - 04.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Fraud Specialist

Bank Of America
08.2022 - 05.2023
  • Conduct research analysis of account activity to assess, detect and protect client from fraudulent nancial risks and activity
  • Ensure compliance with industry regulations and bank procedures, system integrity, and financial controls
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Developed and implemented procedures to detect and prevent fraud.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Produced detailed reports of fraud investigations and presented findings to senior management.

Captioning Assistant

Captel Services Inc.
01.2022 - 08.2022
  • Planned, placed and synchronized all captions with dialogues.
  • Listened to speakers and repeated words verbatim into voice recognition software.
  • Consistently typed 25-30 wpm with 98% accuracy rate.
  • Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
  • Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
  • Generated error-free transcripts with skilled capturing and proofreading.

CEO/Owner

SueJoy Boutique LLC
01.2020 - 12.2021
  • Established foundational processes for business operations.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.

Professional Driver

MV Public Transportation
01.2019 - 06.2020
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept completely clean driving record with no reportable incidents.
  • Completed routes efficiently and according to compliance rules.
  • Operated wheelchair accessible vehicle while following all safety protocols and procedures.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor during trips to uphold company reputation resulting in a five star rating and 100% customer satisfaction.

Assistant Inventory Manager

Good Tree
01.2019 - 06.2020
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored inventory levels to confirm compliance with company policy.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Developed and implemented policies and procedures for inventory management.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Built and nurtured positive working relationships with vendors and suppliers.

Education

Diploma - General Studies

Calumet New Tech High School
Gary, IN
06.2008

Skills

  • Remote/WFH experience with equipment
  • Data Entry
  • Customer Care
  • Management
  • Advanced Computer Literacy
  • CRM
  • Organization
  • Time management
  • Problem Solving
  • Account Management
  • Inbound and Outbound calls
  • Scheduling
  • Training
  • Project Management
  • Emailing and Phone Etiquette
  • Administrative Duties
  • Communication
  • Critical Thinking
  • Attention To Detail
  • Grammar
  • Typing
  • Social Media Ad Campaign
  • Computer Software Literacy
  • All Microsoft & Word programs
  • Market Research
  • Financial Management
  • Conflict Alleviation
  • Business Development
  • Sales and Marketing
  • Organizational Leadership
  • Analytical and Critical Thinker

Certification

  • Life and Health Insurance License (0215)

Additional Information

I have additional experience in:

•Retail Management (5+ years)

•Front desk receptionist (2 years)

•Marketing company Account Management (2 years)

•Certified Nurse Assistant (6+ years)

•Restaurant/Hospitality (3+ years)

Timeline

Professional House Cleaner

SueJoy Clean LLC
05.2023 - Current

Customer service/Licensed Insurance Agent

Kore Financial
08.2022 - 04.2024

Fraud Specialist

Bank Of America
08.2022 - 05.2023

Captioning Assistant

Captel Services Inc.
01.2022 - 08.2022

CEO/Owner

SueJoy Boutique LLC
01.2020 - 12.2021

Professional Driver

MV Public Transportation
01.2019 - 06.2020

Assistant Inventory Manager

Good Tree
01.2019 - 06.2020

Diploma - General Studies

Calumet New Tech High School

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Sumeirra Gossett