Robin Annette Henderson
Detroit
Summary
Social Worker/Case Manager with Job/development skills. Social Living Skills Coach. Passionate committed client advocate Effective coordinator of services with collaborating agencies Proven ability to assist clients with realistic service plan. Effective communication skills with diverse populations Computer literate. Efficient social work documentation. Licensed Bachelors level Social Worker Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
40
40
years of professional experience
2
2
Certifications
Work History
Care Giver
Clean and Care LLC
Detroit
11.2020 - Current
- Organized client day to day living schedule
- Handled clients financial obligations
- Met with medical team during home visits
- Coordinated services with providing agencies
- Maintained professional relationship with clients and clients participating family members.
- Administered medication according to prescription directions.
- Social Worker/Case Manager with Job/development skills.
- Social Living Skills Coach.
- Passionate committed client advocate.
- Effective coordinator of services with collaborating agencies.
- Proven ability to assist clients with realistic service plan.
- Effective communication skills with diverse populations.
- Computer literate.
- Efficient social work documentation.
- Licensed Bachelors level Social Worker.
Patient Advocate
Eve Care LLC
Detroit
08.2019 - Current
- Attended doctors appointments with Patient.
- Independent study on presenting health challenges.
- Met with medical team with patient.
- Assisted client with understanding the medical challenge as presented by medical team.
- Encouraged Patient to be an active participant in his/her treatment team.
- Assisted Patient with connecting to community resources.
- Assisted patient with building a support team.
- Collaborated with multidisciplinary teams to enhance patient support services.
- Maintained accurate records of patient interactions and follow-ups.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Facilitated communication between providers, patients, and family members.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Attended meetings with physicians and other healthcare professionals to discuss cases.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Developed individualized care plans based on patient needs and preferences.
- Provided emotional support and counseling to patients and their families.
Small Business Owner and Manager
Eve Clean & Care LLC
Detroit
12.2017 - Current
- Created Business Plan.
- Met with home owners to discuss cleaning needs.
- Learned to clean toxic free.
- Hired staff.
- Created work schedule.
- Collaborated with other Cleaning Service Owners.
- Organized cleaning teams according to their strengths.
Wraparound Facilitator
Children’s Center of Wayne County
Detroit
11.2010 - 11.2017
- Met with families to help develop a Plan of Care.
- Helped families complete a Needs Assessment.
- Helped families identify team members.
- Worked with clients school team.
- Attended school meetings.
- Attended psychiatric reviews with family.
- Assisted family with locating resources in their community/neighborhood.
Crisis Center SUD Technician
The Detroit Wayne Integrated Health Network
Detroit
11.2010 - 01.2011
- Referals to SUD treatment.
- Brief Screening.
- Confirmed insurance status of callers.
- Assessed Crisis of incoming callers.
- Attentive listening to callers.
Contractual Social Worker
Caring Maternal Infant Health
Southfield
02.2010 - 09.2010
- Responsible for assisting with Patient Care Plan.
- Assist expectant mothers with securing Prenatal Care Services.
- Assisting client with referral resources to secure essential concrete items.
- Worked as part of a Clinical team with a Nutritionist, and a Nurse.
Housing Case Manager Specialist
Family Care Network/Community Home Support
Detroit
08.2007 - 03.2009
- Responsible for Intervention assessment of incoming consumers.
- Assist consumers with developing a realistic budget according to income.
- Consistent updates and maintenance of consumer files.
- Create working relationships with other agencies and organizations.
- Assist consumer with creating realistic long-term and short term service plan.
- Monthly home visits with consumers to assist with assessing progress in regards to self-determined goals.
- Knowledgeable of community resources.
Tutor/Teacher
Life Changers Inc.
Detroit
02.2006 - 05.2006
- Responsible for individual tutoring of six elementary children.
- Helped to create a productive learning environment.
- Assisted with building Self Esteem in regards to education and learning ability.
Campaign Coordinator
Campaign to Elect JaiLee Dearing
Detroit
05.2005 - 10.2005
- Responsible for organizing street campaign.
- Responsible for recruiting youth campaign supporters.
- Organized telephone campaign.
- Scheduled /confirmed community speaking engagements for candidate.
Case Manager / Social Worker
Travelers Aid Society of Detroit
Detroit
02.2001 - 06.2004
- Responsible for file maintenance, concrete services and referrals.
- Assisted clients with securing medical benefits and other needs.
- Responsible for working in collaboration with other organizations/agencies.
- Assisted re-entry clients with securing identification, social security cards, employment and housing.
- Efficient assessments of client’s needs.
- Created effective/proficient service plans with clients.
- Assisted clients with reaching goals and overcoming fears.
- Home visits and transporting of clients.
Child Care Supervisor
Federation of Youth Services
Detroit
11.1987 - 02.1989
- Supervised staff of eight; Prepared weekly work schedules for staff.
- Prepared monthly reports documenting progress of clients according to the goals specified by Wayne County Juvenile Court.
- Mediated conflict resolution group.
- Responsible for monitoring clients medication,( Psychotropic, birth control, etc.)
- Earned financial promotion to Transitional Living Worker.
Transitional Living Worker
Federation of Girls homes Inc.
Detroit
10.1985 - 11.1987
- Assessed residents readiness for transitional living program.
- Assisted clients with targeting viable appropriate vocational programs.
- Taught Social Living Skills.
- Assisted with organizing events and activities for community engagement.
- Documented resident progress and participated in care plan meetings.
- Trained new staff on operational procedures and best practices.
- Advocated for residents' needs while fostering a supportive environment.
- Matched client with home provider for compatibility, interest, and teaching style to enhance the probability of a successful and rewarding living experience.
Education
Associate of Arts - Early Childhood Education
Wayne County Community College District
Detroit, MI09-1987
Bachelor of Science - Bachelors of Psychology
Howard University
Washington, DC05-1985
Some College (No Degree) - Counseling Special Populations
Wayne State University
Detroit, MISome College (No Degree) - Mood And Mind Altering Chemicals Certification.
SHAR House
Detroit, MISkills
- Medication administration
- Care plan development
- Crisis intervention
- Patient advocacy
- Multidisciplinary collaboration
- Case management
Certification
• Person Centered/Self Determination Training, Certification/ Community Living Services
• Certified Cultural Diversity Trainer, Certification/ Community Living Services
• Recipients Rights Training, VCE online Trainings
• Certified Cultural Diversity Trainer, Certification/ Community Living Services
• Recipients Rights Training, VCE online Trainings
Timeline
Care Giver
Clean and Care LLC
11.2020 - Current
Patient Advocate
Eve Care LLC
08.2019 - Current
Small Business Owner and Manager
Eve Clean & Care LLC
12.2017 - Current
Wraparound Facilitator
Children’s Center of Wayne County
11.2010 - 11.2017
Crisis Center SUD Technician
The Detroit Wayne Integrated Health Network
11.2010 - 01.2011
Contractual Social Worker
Caring Maternal Infant Health
02.2010 - 09.2010
Housing Case Manager Specialist
Family Care Network/Community Home Support
08.2007 - 03.2009
Tutor/Teacher
Life Changers Inc.
02.2006 - 05.2006
Campaign Coordinator
Campaign to Elect JaiLee Dearing
05.2005 - 10.2005
Case Manager / Social Worker
Travelers Aid Society of Detroit
02.2001 - 06.2004
Child Care Supervisor
Federation of Youth Services
11.1987 - 02.1989
Transitional Living Worker
Federation of Girls homes Inc.
10.1985 - 11.1987
Associate of Arts - Early Childhood Education
Wayne County Community College District
Bachelor of Science - Bachelors of Psychology
Howard University
Some College (No Degree) - Counseling Special Populations
Wayne State University
Some College (No Degree) - Mood And Mind Altering Chemicals Certification.
SHAR House