Heaven Jenkins
Jeffersonville,OH
Summary
Dynamic and results-driven professional with a proven track record at Chipotle Mexican Grill, excelling in team leadership and operational efficiency. Skilled in quality control and effective multitasking, I implemented process improvements that significantly enhanced customer satisfaction. Known for my positive attitude and ability to mentor staff, I thrive in collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Associate
Willowwood Global LLC
Mt Sterling Ohio
02.2024 - Current
- Operate production machinery to assemble components efficiently.
- Adhere to safety protocols and maintained clean work environment.
- Collaborate with team members to meet daily production targets.
- Assist in quality control inspections to ensure product standards.
Service Manager
Chipotle Mexican Grill
Jeffersonville, OH
07.2016 - 02.2024
- Led team to achieve operational excellence through effective scheduling and training initiatives.
- Implemented process improvements resulting in enhanced customer service and satisfaction.
- Managed inventory control, ensuring optimal stock levels and reducing waste.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Developed strategies to streamline workflows, increasing overall kitchen efficiency.
- Resolved customer complaints swiftly, maintaining high standards of service quality.
- Monitored service staff performance and provided feedback for improvement.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
High School Diploma -
Miami Trace High School
Washington Court House, OH05.2018
Skills
- Efficient multitasking
- Quality control
- Positive attitude
- Critical thinking
- Reliable and responsible
- Team collaboration and leadership
- Outgoing and energetic
- Task delegation
Certification
-CPR certification
-Servsafe Certification
Timeline
Production Associate
Willowwood Global LLC
02.2024 - Current
Service Manager
Chipotle Mexican Grill
07.2016 - 02.2024
High School Diploma -
Miami Trace High School