Heaven Jordan
Spokane,Washington
Summary
Dynamic marketing professional with proven expertise in digital marketing and qualitative analysis. Excelled in generating leads and enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and adept at leveraging digital learning for market analysis, achieving significant improvements in customer engagement. 4+ years of inbound/outbound, and cold-calling experience.
Overview
3
3
years of professional experience
Work History
Remote Marketing
Convirza
06.2023 - 04.2024
- Reviewed and approved change orders, requests for payments and proposals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Customer Service Representative
T-Mobile
01.2021 - 03.2023
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Associate in Computer Science -
Central Washington University
Ellensburg, WA05.2023
Skills
- Machine Learning
- Qualitative Analysis
- Programming Languages
- Marketing
- Microsoft Excel
- Product Development
- Digital Marketing
- Data Entry
- Paperwork Processing
Timeline
Remote Marketing
Convirza
06.2023 - 04.2024
Customer Service Representative
T-Mobile
01.2021 - 03.2023
Associate in Computer Science -
Central Washington University
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