Heaven Lathan
115 West Iowa Drive ,TX
Summary
Dynamic and results-oriented professional with experience at NTTA, excelling in customer support and problem-solving. Proven ability to enhance service delivery and streamline operations, utilizing CRM software to resolve issues efficiently. Strong communicator with a focus on training and process improvement, committed to delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Call Center Representative
NTTA
05.2021 - 08.2024
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Utilized CRM software to track customer interactions and resolve issues efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Documented customer feedback to identify areas for process improvement.
Associate
Amazon
06.2020 - 2022
- Managed inventory levels and ensured accuracy in stock availability.
- Assisted in process improvements to enhance operational efficiency.
- Collaborated with team members to streamline workflow procedures.
- Conducted regular audits to maintain compliance with quality standards.
- Trained new associates on safety protocols and operational guidelines.
- Developed training materials to support ongoing associate development.
Education
High School Diploma -
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Call control
- Answering questions
Timeline
Call Center Representative
NTTA
05.2021 - 08.2024
Associate
Amazon
06.2020 - 2022