Heaven Mullen
Dyersburg,TN
Summary
Dynamic sales professional with a proven track record at Heights Finance, excelling in customer assistance and loan servicing. Adept at evaluating creditworthiness and streamlining application workflows, I enhanced client satisfaction through effective communication and process improvements, contributing to revenue growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Central Sales Loan Specialist
Heights Finance
Remote
06.2023 - Current
- Assisted clients in completing loan applications and gathering necessary documentation.
- Learned to evaluate creditworthiness through analysis of financial statements and credit reports.
- Provided support in processing loan approvals and ensuring compliance with regulations.
- Developed familiarity with loan processing software to streamline application workflows.
- Communicated effectively with clients to explain loan options and terms clearly.
Assistant Branch Manager
Covington Credit
Dyersburg, TN
04.2018 - 06.2023
- Supported branch operations by managing daily workflows and ensuring adherence to company policies.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing customer service efficiency and satisfaction levels.
- Assisted in developing branch strategies to meet performance goals and drive revenue growth.
- Coordinated scheduling and resource allocation to optimize staff productivity during peak hours.
- Analyzed operational metrics to identify trends and recommend solutions for performance enhancement.
Education
High School Diploma - General Education And Marketing
Ripley High School
Ripley, TN05.1996
Skills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Loan servicing
- Customer support
- Payment scheduling
Timeline
Central Sales Loan Specialist
Heights Finance
06.2023 - Current
Assistant Branch Manager
Covington Credit
04.2018 - 06.2023
High School Diploma - General Education And Marketing
Ripley High School