Gerald Sansolis
Denver,CO
Summary
Results-driven sales consultant with over 17 years of experience driving exceptional outcomes and delivering the ultimate customer experience for revenue growth. Skilled in assessing customer needs, providing suitable products, and guiding customers through the loan process as an experienced Loan Officer. Utilizes in-depth knowledge of loan products, services, and lending regulations to handle complex financial transactions. Builds strong customer relationships by consistently providing excellent service.
Overview
21
21
years of professional experience
Work History
Loan Specialist - Sales
Autopay
08.2022 - Current
- Conducted 40+ outbound calls and 10+ inbound calls daily
- Provided direct-to-consumer auto refinance solutions
- Delivered superior customer service by responding to inquiries for the refinance
- Offered additional finance and coverage options to enhance the customer experience
- Structured loans and pitched optional coverages to the borrowers
- Managed the loan throughout the process to ensure funding
Senior Account Executive for Retention
DISH
02.2019 - 07.2022
- Conducted 26+ inbound calls daily
- Built trust with active listening and addressing concerns
- Overcame objections with competitor comparisons
- Found mutually beneficial solutions for the customers and DISH
- Reselling the value of DISH with product knowledge
- Having customers agree to long term commitments for either 1 or 2 years
- Provided guidance to other retention agents.
Sales Consultant and Finance
CarMax
04.2017 - 01.2019
- Conducted 10+ Hot and Cold calls daily
- Provided assessment and product education on all inventory
- Maintained friendly and professional interactions when liaising showroom
- Reviewed terms and conditions of sales agreements with prospective clientele
- Explained all car finance options to customers in clear and understandable manner
- Arranged special orders for customers through Sales Force and documentation preferences
- Consulted with members of other departments to finalize transactions
- Exceed team sales goals on average 18% every month
- Collaborated with colleagues to exchange selling strategies and new product information.
Sole Proprietor
Lip Smack
02.2013 - 08.2016
- Kiosk eatery specializing in Boba refreshments and American influenced cuisine
- Maintained goal oriented sales revenue
- Sustained inventory to meet customer demand
- Managed the hiring and training of new employees
- Maintained and established relationships with food/product suppliers
- Responsible for day to day operations from sales to providing superior customer service.
Sole Proprietor
Red Nimbus
10.2011 - 09.2012
- Clothing boutique offering products geared to the urban, pop, and art market
- Aligned and established notable accounts with Tokidoki, Kidrobot, Harajuku Lovers
- Responsible for company branding and increasing product awareness among consumer
- Sustained inventory to meet customer demand.
Co-Owner
Comic Odyssey
01.2004 - 09.2013
- Responsible for company branding and increasing product awareness in the greater Los Angeles area
- Sustained all inventory to meet customer demands
- Managed hiring and training of new employees and provided sales oriented goals
- Handled all day to day operations from the front and back end of business
- Organized city and national tournaments
- Achieved 'eBay Power Seller' status in less than 6 months
- Established strong relationships with some of the industry's largest brands i.e
- Marvel, DC comics.
Education
Applied Economics
University of California, Irvine
05.2002
Skills
- Loan approvals
- Construction Loan Financing
- Explanation of loans
- Effective Communication
- Financial Assessment
- Customer Assistance
- Issue Resolution
Accomplishments
- Awarded twice Annual Platinum as top 15 performer out of 600+ retention agent (DISH)
- Awarded 7 times Quarterly Platinum as top 25 performer out of 600+ retention agents (DISH)
- Awarded 23 times Monthly Platinum as top 35 performer out of 600+ retention agents (DISH)
- Achieved Presidents Club in less than 6 Months (CarMax)
- Received award for top Seller Performance (CarMax)
- Highest closing percentage at 18% (CarMax)
- Highest closing Extended Service Plan at 72% (CarMax)
- EBay Power Seller over 11,000 Positive Feedbacks
- 99.9% Positive Rating in eBay Store
Coreknowledge
- Customer Relations
- Regulatory Compliance
- Proficient Negotiation
- CRM / Sales Force
- ERP/Stock Management
- Market Positioning
- Territory Growth
- New Product Launching
- Budget Administration
Timeline
Loan Specialist - Sales
Autopay
08.2022 - Current
Senior Account Executive for Retention
DISH
02.2019 - 07.2022
Sales Consultant and Finance
CarMax
04.2017 - 01.2019
Sole Proprietor
Lip Smack
02.2013 - 08.2016
Sole Proprietor
Red Nimbus
10.2011 - 09.2012
Co-Owner
Comic Odyssey
01.2004 - 09.2013
Applied Economics
University of California, Irvine
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