Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Montoya

Cedar Park,TX

Summary

Graduating from Cedar Park High School equipped me with foundational discipline, which l've translated into a meticulous approach in my most recent role as a Business Development Representative at AUTOPAY. My core competencies revolve around effective time management and high computer literacy, ensuring a high level of accuracy in customer communications and data handling.

Our team at AUTOPAY thrived on fostering client relationships, setting a high bar for customer service by consistently providing clear communication and efficient problem-solving. With skills honed in roles from teaching to customer service at Tresl, I bring a diverse perspective and an unwavering dedication to service excellence, aiming to contribute positively to the organizational culture and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Business Development Representative

AUTOPAY
03.2023 - 09.2024
  • Submitted applications to assist customers on refinancing their auto loans
  • Review applications and attempt re-verification of all information utilized at origination for approval (employment, income, and credit history.)
  • Communication with customers via phone, text and email
  • Data entry
  • Duplicating applications

CSR - Customer Service Representative & Application Advisor

Tresl
01.2021 - 03.2023
  • Setting/booking test drive appointments
  • Customer service
  • Communication with customers via phone, text and email
  • Data entry

Teacher

La Mere Academy
01.2020 - 01.2021
  • Assistant teacher for ages to newborn - pre k, after school

Teacher Assistant

Nunan’s Martial Arts
09.2017 - 01.2020
  • After school coordinator, care and supervise children between the ages of 4 and up
  • Communicate with each child’s parent
  • Organized and engage in activities with children
  • Assist school age with reading and homework activities

Sales Associate/ Customer Service

JCPenney
01.2016 - 02.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High school graduate - undefined

Cedar Park High School
Cedar Park, TX
01.2017

Skills

  • Decision-making
  • Scheduling
  • Follow-up skills
  • Microsoft outlook
  • Call center procedures
  • Appointment scheduling
  • Calm demeanor
  • Data entry
  • Time management
  • Multitasking and organization
  • Verbal and written communication

Timeline

Business Development Representative

AUTOPAY
03.2023 - 09.2024

CSR - Customer Service Representative & Application Advisor

Tresl
01.2021 - 03.2023

Teacher

La Mere Academy
01.2020 - 01.2021

Teacher Assistant

Nunan’s Martial Arts
09.2017 - 01.2020

Sales Associate/ Customer Service

JCPenney
01.2016 - 02.2017

High school graduate - undefined

Cedar Park High School
Emily Montoya